Insurance Customer Experience Specialist - Growth & Claims

Myagenthopkins; Bolingbrook (IL); On-site; USD 22,041 - 27,552; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Free food & snacks

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Job summary

Tunisia Hopkins - State Farm Agent in Bolingbrook, IL is seeking a Customer Service Representative to deliver exceptional customer service, answer inquiries, and support policyholders with their insurance needs.

You will handle policy changes, process claims, maintain records, and collaborate with the agency team to drive client satisfaction and growth. This full-time on-site role offers opportunities for advancement and a supportive work environment.

Qualifications

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Job description

Tunisia Hopkins - State Farm Agent in Bolingbrook, IL is seeking a Customer Service Representative to deliver exceptional customer service, answer inquiries, and support policyholders with their insurance needs.

You will handle policy changes, process claims, maintain records, and collaborate with the agency team to drive client satisfaction and growth. This full-time on-site role offers opportunities for advancement and a supportive work environment.