Insurance Customer Care Specialist | Flexible Schedule & Growth

State Farm; Grand Rapids (MI); On-site; USD 32,000 - 45,000; Full time

Job summary

State Farm Agent Team Member role at State Farm in Grand Rapids focuses on delivering exceptional customer experiences through accurate policy information, responsive service, and proactive support for claims and policy updates.

You will work with a small, collaborative team to help customers balance their insurance needs with a positive, customer-centered approach, while pursuing growth opportunities within the agency.

Qualifications

• Strong communication and interpersonal skills required to interact with customers and team members.
• Attention to detail and ability to multitask across multiple policy inquiries.
• Previous customer service experience is preferred and valued.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented and multitasking

Customer service experience

Job description

State Farm Agent Team Member role at State Farm in Grand Rapids focuses on delivering exceptional customer experiences through accurate policy information, responsive service, and proactive support for claims and policy updates.

You will work with a small, collaborative team to help customers balance their insurance needs with a positive, customer-centered approach, while pursuing growth opportunities within the agency.