Policy & Customer Care Specialist - Flexible Schedule & Growth

Stephanie Chew - State Farm Agent; Whittier (CA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Stephanie Chew - State Farm Agent is seeking a Customer Service Representative to join a local California State Farm Agency in Whittier. The role emphasizes delivering exceptional customer experiences, handling inquiries, updating policies, and coordinating with team members to meet community needs.

Ideal candidates bring strong communication and a customer-first attitude, with experience in a fast-paced insurance environment.

Qualifications

• Clear communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication

Multitasking

Attention to detail

Job description

Stephanie Chew - State Farm Agent is seeking a Customer Service Representative to join a local California State Farm Agency in Whittier. The role emphasizes delivering exceptional customer experiences, handling inquiries, updating policies, and coordinating with team members to meet community needs.

Ideal candidates bring strong communication and a customer-first attitude, with experience in a fast-paced insurance environment.