Insurance Customer Experience Specialist

Ryan Jones - State Farm Agent; Midlothian (VA); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Bonus based on performance

Company parties

Competitive salary

Free food & snacks

Advancement opportunities

Paid time off

Training & development

Job summary

Ryan Jones - State Farm Agent is looking for a Customer Service Representative to deliver exceptional experiences, answer inquiries, and provide policy information. You’ll assist with policy changes, process claims, and maintain accurate records while spotting opportunities to help clients with additional services.

Ideal candidates are customer-focused, detail-oriented, and ready to grow with the agency through training, development, and advancement opportunities within a collaborative team.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Ability to make strong recommendations for additional services.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Pivot to find additional sales opportunities.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Customer service experience

Job description

Ryan Jones - State Farm Agent is looking for a Customer Service Representative to deliver exceptional experiences, answer inquiries, and provide policy information. You’ll assist with policy changes, process claims, and maintain accurate records while spotting opportunities to help clients with additional services.

Ideal candidates are customer-focused, detail-oriented, and ready to grow with the agency through training, development, and advancement opportunities within a collaborative team.