Customer Service Representative - State Farm Agent Team Member

Ryan Jones - State Farm Agent; Midlothian (VA); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Bonus based on performance

Company parties

Competitive salary

Free food & snacks

Advancement opportunities

Paid time off

Training & development

Job summary

Ryan Jones - State Farm Agent is looking for a Customer Service Representative to deliver exceptional experiences, answer inquiries, and provide policy information. You’ll assist with policy changes, process claims, and maintain accurate records while spotting opportunities to help clients with additional services.

Ideal candidates are customer-focused, detail-oriented, and ready to grow with the agency through training, development, and advancement opportunities within a collaborative team.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Ability to make strong recommendations for additional services.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Pivot to find additional sales opportunities.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Customer service experience

Job description

Benefits:

• Bonus based on performance
• Company parties
• Competitive salary
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Training & development

Role Description:

As a Customer Service Representative - State Farm Agent Team Member with Ryan Jones - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Pivot to find additional sales opportunities.

Qualifications:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Ability to make strong recommendations for additional services