Insurance Customer Care Specialist — World-Class Service

Eric Endres - State Farm Agent; Flint (TX); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Dental insurance

Vision insurance

Job summary

Eric Endres - State Farm Agent is seeking a Customer Care Representative to be the face of the agency and support the Retention Team with World-Class service. You will proactively assist existing customers, solve problems, and educate on policy options to protect their plans.

The role emphasizes building trust through personal, attentive service and contributing to positive customer experiences, retention, and daily operations. Growth opportunities exist for driven team members.

Qualifications

• Provide policy information and answer inquiries.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication

Problem solving

Empathy

Job description

Eric Endres - State Farm Agent is seeking a Customer Care Representative to be the face of the agency and support the Retention Team with World-Class service. You will proactively assist existing customers, solve problems, and educate on policy options to protect their plans.

The role emphasizes building trust through personal, attentive service and contributing to positive customer experiences, retention, and daily operations. Growth opportunities exist for driven team members.