Insurance Customer Experience Specialist — Growth & Impact

Erica Ruiz - State Farm Agent; Los Alamitos (CA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Performance bonus

Competitive salary

Health insurance

Advancement opportunities

Paid time off

Training & development

Job summary

Erica Ruiz - State Farm Agent is seeking a Customer Service Representative to join a small, supportive team dedicated to helping customers with their insurance needs. You will handle inquiries, advise on policies, and support claims processes while maintaining accurate records.

Ideal candidates have strong communication and multitasking abilities, with prior customer service experience. This role offers a collaborative environment, opportunities for advancement, and a focus on work-life balance.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented with ability to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Multitasking

Customer service experience

Job description

Erica Ruiz - State Farm Agent is seeking a Customer Service Representative to join a small, supportive team dedicated to helping customers with their insurance needs. You will handle inquiries, advise on policies, and support claims processes while maintaining accurate records.

Ideal candidates have strong communication and multitasking abilities, with prior customer service experience. This role offers a collaborative environment, opportunities for advancement, and a focus on work-life balance.