Insurance Customer Care Specialist — Part-Time

Monica Markley - State Farm Agent; Columbia (PA); On-site; USD 13,000 - 20,000; Part time

Benefits offered by this job

Paid time off

401(k) matching

Competitive salary

Job summary

The Monica Markley Agency in Columbia, PA is seeking a part-time Insurance Customer Service & Retention Specialist to join our team. You will handle incoming calls, assist customers with their insurance needs, and help with billing and account questions.

We value old-school customer service—listening, clear communication, accountability—and offer a friendly, team-oriented environment with PTO, 401(k) matching, and competitive salary.

Qualifications

• Excellent verbal and written communication skills.
• Strong professional phone etiquette.
• Exceptional customer-service skills.
• Ability to multitask while maintaining accuracy.
• Dependable and consistent attendance.
• Ability to work independently while also functioning effectively as part of a team.
• Professional appearance and demeanor.

Responsibilities

• Answer incoming calls and respond to customer questions in a professional and friendly manner.
• Provide exceptional customer service while helping customers with their insurance needs.
• Assist customers with billing.
• Listen carefully to customer concerns and work toward appropriate solutions.
• Research and resolve customer issues efficiently while following agency procedures and standards.
• Clearly document customer interactions and maintain accurate records.
• Keep customers informed regarding next steps, follow-up items, and expected timelines.
• Schedule customer appointments across multiple calendars.
• Follow up on outstanding customer needs and commitments.

Skills

Communication

Phone etiquette

Customer-service

Multitasking

Attendance

Teamwork

Professional appearance

Job description

The Monica Markley Agency in Columbia, PA is seeking a part-time Insurance Customer Service & Retention Specialist to join our team. You will handle incoming calls, assist customers with their insurance needs, and help with billing and account questions.

We value old-school customer service—listening, clear communication, accountability—and offer a friendly, team-oriented environment with PTO, 401(k) matching, and competitive salary.