Customer Retention & Growth Specialist

Eldion Pajollari - State Farm Agent; Feasterville-Trevose (Bucks County); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

The Eldion Pajollari Agency – State Farm Insurance in the Philadelphia suburbs is seeking a Customer Retention Specialist focused on servicing existing clients, renewals, and account management. The role emphasizes building trusted relationships, identifying in-book sales opportunities, and strengthening coverage while ensuring accurate policies.

Full-time, in-office with licensing requirements and ongoing training provided.

Qualifications

• Strong service mindset with ability to confidently recommend coverage enhancements.
• Excellent communication and listening skills.
• Detail-oriented and organized.
• Professional, empathetic, and relationship-driven.
• Comfortable discussing protection options during renewal and service conversations.
• Prior customer service, account management, or insurance experience preferred.

Responsibilities

• Communicate with existing clients regarding renewals, policy changes, and coverage questions.
• Provide calm, professional support during service and claims-related conversations.
• Conduct proactive policy reviews to identify gaps and recommend additional protection.
• Pivot service conversations into needs-based cross-sell opportunities.
• Strengthen long-term relationships to increase retention and referrals.
• Maintain accurate documentation and ensure compliance with agency procedures.
• Collaborate with team members to meet retention and growth goals.

Skills

Strong service mindset

Excellent communication

Detail-oriented

Organized

Empathetic

Relationship-driven

Insurance experience

Job description

The Eldion Pajollari Agency – State Farm Insurance in the Philadelphia suburbs is seeking a Customer Retention Specialist focused on servicing existing clients, renewals, and account management. The role emphasizes building trusted relationships, identifying in-book sales opportunities, and strengthening coverage while ensuring accurate policies.

Full-time, in-office with licensing requirements and ongoing training provided.