Insurance Customer Care Specialist – Mon-Fri, PTO

McMillan Insurance Services Inc; Saint John (IN); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Retirement Plan

Job summary

Lighthouse Insurance Agency in Saint John, Indiana, is seeking a Customer Service Representative who thrives in a fast-paced environment and is dedicated to helping clients with care and expertise.

You will respond to inquiries, explain policies, document interactions, and support team goals with attention to detail and a customer-first mindset; a Property & Casualty license is required within 60 days (company paid).

Qualifications

• Customer service experience preferred.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Ability to maintain accurate records and stay organized.
• Professional demeanor with a customer-first mindset.
• Ability to handle multiple tasks simultaneously and meet deadlines.

Responsibilities

• Client Interaction: Engage with clients to provide information, answer questions, and address concerns regarding insurance policies.
• Problem Resolution: Handle client inquiries and issues efficiently and effectively to ensure customer satisfaction.
• Policy Guidance: Assist clients in understanding their insurance coverage and recommend appropriate solutions to meet their needs.
• Documentation: Maintain accurate records of client interactions, policy details, and any necessary follow-up actions.
• Customer Support: Provide ongoing support to clients, ensuring a seamless experience with our services and products.

Skills

Customer service

Communication

Problem solving

Attention to detail

Multitasking

Professionalism

Job description

Lighthouse Insurance Agency in Saint John, Indiana, is seeking a Customer Service Representative who thrives in a fast-paced environment and is dedicated to helping clients with care and expertise.

You will respond to inquiries, explain policies, document interactions, and support team goals with attention to detail and a customer-first mindset; a Property & Casualty license is required within 60 days (company paid).