Insurance Customers Service Representative

The Juris Agency; Saint John (IN); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Retirement Plan

Job summary

Lighthouse Insurance Agency in Saint John, Indiana, is seeking a Customer Service Representative who thrives in a fast-paced environment and is dedicated to helping clients with care and expertise.

You will respond to inquiries, explain policies, document interactions, and support team goals with attention to detail and a customer-first mindset; a Property & Casualty license is required within 60 days (company paid).

Qualifications

• Customer service experience preferred.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Ability to maintain accurate records and stay organized.
• Professional demeanor with a customer-first mindset.
• Ability to handle multiple tasks simultaneously and meet deadlines.

Responsibilities

• Client Interaction: Engage with clients to provide information, answer questions, and address concerns regarding insurance policies.
• Problem Resolution: Handle client inquiries and issues efficiently and effectively to ensure customer satisfaction.
• Policy Guidance: Assist clients in understanding their insurance coverage and recommend appropriate solutions to meet their needs.
• Documentation: Maintain accurate records of client interactions, policy details, and any necessary follow-up actions.
• Customer Support: Provide ongoing support to clients, ensuring a seamless experience with our services and products.

Skills

Customer service

Communication

Problem solving

Attention to detail

Multitasking

Professionalism

Job description

Job Description

Discover the opportunity to join Lighthouse Insurance Agency, a reputable insurance agency situated in the heart of Saint John, Indiana, where community values meet exceptional customer service. Our team at Lighthouse Insurance takes pride in delivering tailored insurance solutions to our clients with care and expertise in every interaction. We are currently seeking a dedicated Customer Service Representative to join our team and contribute to the outstanding service we offer.

If you thrive in a fast-paced environment, possess a passion for assisting and supporting clients, and value being part of a team that prioritizes client satisfaction, Lighthouse Insurance is the ideal place for you.

Benefits

• Paid Time Off (PTO)
• Hands on Training
• Mon-Fri Schedule
• Retirement Plan

Responsibilities

Client Interaction: Engage with clients to provide information, answer questions, and address concerns regarding insurance policies.

Problem Resolution: Handle client inquiries and issues efficiently and effectively to ensure customer satisfaction.

Policy Guidance: Assist clients in understanding their insurance coverage and recommend appropriate solutions to meet their needs.

Documentation: Maintain accurate records of client interactions, policy details, and any necessary follow-up actions.

Customer Support: Provide ongoing support to clients, ensuring a seamless experience with our services and products.

Requirements

Customer Service Experience: Previous experience in a customer service role is preferred.

Communication Skills: Excellent verbal and written communication skills to interact effectively with clients and team members.

Problem-Solving Abilities: Strong analytical and problem-solving skills to address client issues efficiently.

Attention to Detail: Ability to maintain accurate records and ensure information is correct and up-to-date.

Professionalism: A positive attitude, professional demeanor, and a strong customer-first mindset.

Multi-Tasking: Capability to handle multiple tasks simultaneously while maintaining a high level of service.

Property & Casualty Insurance License within 60 days of employment. Company Paid.