Insurance Customer Care Pro - Remote & Flexible Schedule

Gaudio Insurance Group Llc; United States; À distance; USD 55 000 - 65 000; Plein temps

Avantages offerts par ce poste

Full Health Benefits (Medical, Health,

Vision & Dental Insurance

401k with 4% Match

Paid Time Off

Work from Home

Training & Career Growth

Annual discretionary bonus

Life Insurance

Disability Insurance

Résumé du poste

The Juris Agency is seeking an enthusiastic Customer Service Professional to join our service team supporting the largest Allstate book in the Nation. This role focuses on delivering exceptional client service, policy information, billing queries and claims support in a work-from-home setting.

Ideal candidates have at least 1 year in customer service and hold a P&C license. We offer ongoing training, monthly bonuses, health benefits, 401k match, PTO, and opportunities for career growth within a

Qualifications

• Must have 1 year of previous experience in customer service.
• Must have P&C License.

Responsabilités

• Provide exceptional customer service by assisting clients with policy questions, coverage details, billing inquiries, and claims support
• Answer inbound calls, emails, and messages promptly while maintaining a professional and friendly demeanor
• Process policy changes, endorsements, renewals, and cancellations accurately and efficiently
• Educate clients on insurance products and recommend appropriate coverage based on their needs
• Collaborate with agents and team members to ensure seamless client experiences and problem resolution
• Maintain detailed and accurate client records in the agency management system
• Follow up with clients to ensure satisfaction, retention, and ongoing relationship building
• Assist with quoting new policies and cross-selling additional products when appropriate
• Stay up to date on insurance products, company guidelines, and industry regulations
• Handle customer concerns and complaints with empathy and a solution-oriented approach

Connaissances

Customer service

Multi-tasking

Communication

Description du poste

The Juris Agency is seeking an enthusiastic Customer Service Professional to join our service team supporting the largest Allstate book in the Nation. This role focuses on delivering exceptional client service, policy information, billing queries and claims support in a work-from-home setting.

Ideal candidates have at least 1 year in customer service and hold a P&C license. We offer ongoing training, monthly bonuses, health benefits, 401k match, PTO, and opportunities for career growth within a