Insurance Customer Care Pro - Commission & Growth

Nate Wingert - State Farm Agent; Visalia (CA); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Monthly commissions

Bonus opportunities

Health insurance

Career advancement

Paid time off

Training & development

401(k) matching

Competitive salary

Job summary

Nate Wingert State Farm is seeking a Customer Care Representative to deliver exceptional service in our local office. You will engage with customers, handle requests with empathy, and support who we serve in the community. This role emphasizes accuracy, timely follow-up, and strong communication to build lasting relationships.

You’ll work with a supportive team, receive on‑the‑job training, and have opportunities for advancement as you grow with the agency and the State Farm network.

Qualifications

• Strong customer service mindset—calm, confident, and solutions‑oriented.
• Excellent communication skills (coaching, feedback, and professional correspondence)
• Ability to manage competing priorities while maintaining high standards
• Tech‑savvy and a willingness to learn State Farm tools quickly
• Experience in insurance/customer care is a plus (but the right leader who can learn fast is welcome!)
• Previous customer service experience preferred

Responsibilities

• Handle customer requests with accuracy, empathy, and efficiency
• Oversee day‑to‑day workflow, priorities, and follow‑up to keep service levels strong
• Help improve processes and identify ways to streamline communication
• Build strong relationships with customers and internal partners
• Process insurance claims and follow up with customers
• Offer & sell financial service products when they fit the needs of our customers

Skills

Strong customer service mindset

Excellent communication skills

Ability to manage competing priorities

Tech‑savvy and willingness to learn

Insurance/customer care experience a +

Previous customer service experience

Tools

State Farm tools

Job description

Nate Wingert State Farm is seeking a Customer Care Representative to deliver exceptional service in our local office. You will engage with customers, handle requests with empathy, and support who we serve in the community. This role emphasizes accuracy, timely follow-up, and strong communication to build lasting relationships.

You’ll work with a supportive team, receive on‑the‑job training, and have opportunities for advancement as you grow with the agency and the State Farm network.