Insurance CSR: Policy Help and Growth Opportunities

Stephen Diorio - State Farm Agent; Malvern (Chester County); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

Competitive salary

Hourly pay plus commission/bonus

Job summary

State Farm in Malvern is seeking a Customer Service Representative to support customers, answer inquiries, and guide insurance options on Steve DeOrio's team. You will handle policy changes, endorsements, and claims support, while collaborating with colleagues to deliver exceptional service and timely resolutions.

Ideal candidates have strong communication, a customer‑first mindset, and are eager to grow with the office.

Qualifications

• Excellent communication skills, both verbal and written, to interact effectively with customers and colleagues.
• Strong customer service orientation and a genuine desire to assist and support customers.
• Ability to multitask, prioritize tasks, and thrive in a fast-paced environment.
• Attention to detail and exceptional organizational skills to ensure accurate policy management and documentation.
• Proficient computer skills, including familiarity with relevant software systems and the ability to quickly learn new tools.
• Previous experience in customer service, insurance, or a related field is preferred.

Responsibilities

• Customer Support: Delivering outstanding customer service by promptly responding to inquiries, answering questions, and offering expert guidance on insurance products and coverage options.
• Policy Management: Assisting clients with policy changes, updates, and claims processing. You will handle policy endorsements, review coverage details, and ensure accurate processing of policy transactions to meet our customers' needs efficiently.
• Problem-Solving: Analyzing complex customer situations and finding effective solutions to address their unique requirements.
• Collaboration: Working closely with Steve DeOrio's team and other professionals in a supportive and collaborative work environment.

Skills

Communication skills

Customer service

Multitasking

Attention to detail

Computer skills

Insurance experience

Job description

State Farm in Malvern is seeking a Customer Service Representative to support customers, answer inquiries, and guide insurance options on Steve DeOrio's team. You will handle policy changes, endorsements, and claims support, while collaborating with colleagues to deliver exceptional service and timely resolutions.

Ideal candidates have strong communication, a customer‑first mindset, and are eager to grow with the office.