Customer Service Specialist – Policy Support & Growth

State Farm; Wayne (PA); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

Advancement potential

Paid time off

Career-building experience

Job summary

State Farm is hiring a Customer Service Representative on Stephen Di Orio's team in Wayne, PA. The CSR will build strong relationships with customers, address inquiries, and assist with policy management and claims processing.

The role emphasizes exceptional communication, problem solving, and a collaborative work environment. Office hours are weekdays 9-5, with Saturday 9-12, and compensation ranges from $38,000 to $55,000 per year, plus growth opportunities and PTO.

Qualifications

• Excellent communication, both verbal and written.
• Strong customer service orientation and desire to help customers.
• Ability to multitask in a fast-paced environment.
• Attention to detail for policy management and documentation.
• Proficient with computers and learning new software.
• Prior experience in customer service or insurance preferred.

Responsibilities

• Provide outstanding customer service and respond to inquiries.
• Assist with policy changes, updates, and claims processing.
• Analyze customer needs and provide solutions.
• Collaborate with the agent's team to support customers.

Skills

Communication

Customer service

Multitasking

Attention to detail

Computer skills

Insurance knowledge

Job description

State Farm is hiring a Customer Service Representative on Stephen Di Orio's team in Wayne, PA. The CSR will build strong relationships with customers, address inquiries, and assist with policy management and claims processing.

The role emphasizes exceptional communication, problem solving, and a collaborative work environment. Office hours are weekdays 9-5, with Saturday 9-12, and compensation ranges from $38,000 to $55,000 per year, plus growth opportunities and PTO.