Insurance CSR: Customer Care Pro on Growth‑Minded Team

Randy Somers - State Farm Agent; Owings Mills (MD); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Health insurance

Paid time off

Training & development

Job summary

Join Randy Somers - State Farm Agent as a Customer Service Representative. You will enhance customer experiences by addressing inquiries, coordinating with the agency team, and anticipating community needs. Your detail-oriented nature and customer service skills will be essential as you assist with policy changes and claims processing.

This role offers internal growth opportunities for motivated individuals looking to thrive in a customer-focused environment.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented with the ability to multitask.
• Previous experience in customer service is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Health insurance
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Randy Somers - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.