Insurance CSR I: Personal Lines Pro (Remote Training)

Aaa-Northeast; Providence (RI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Coverage

401(k) match

Paid Time Off

Tuition Reimbursement

Wellness Incentives

AAA Membership

Job summary

AAA Northeast in Providence is seeking an Insurance Customer Service Representative I to join a team delivering Five Diamond service. This entry-level role focuses on personal lines and building a solid foundation in insurance while assisting customers with coverages, discounts, registrations and claims.

Training runs remotely for about 15 weeks with set hours; candidates must obtain the Personal Lines License within 30 days and complete the Rhode Island background check.

Qualifications

• High School Diploma or GED required.
• 1+ years Customer service experience required.
• Must obtain Personal Lines License within the first 30 days.
• RI background check required for RI residents.

Responsibilities

• Complete initial comprehensive Personal Lines insurance training.
• Provide day to day servicing of personal lines policies by answering customer questions and requests related to coverages, discounts, registrations, and claims.
• Process policy transactions utilizing various carrier systems.
• Trains to recognize opportunities to upgrade insurance coverages and recommend appropriate services and products.
• Research premium differences to identify origin of difference; obtain information from master file, selling agent and/or insurance company to resolve discrepancies.
• Exchange information with insurance companies, underwriters, banks, car dealers, etc.
• Build and manage customer relationships and identify opportunities to improve service delivery.

Skills

Customer Service

Communication skills

Education

High School Diploma or GED

Job description

AAA Northeast in Providence is seeking an Insurance Customer Service Representative I to join a team delivering Five Diamond service. This entry-level role focuses on personal lines and building a solid foundation in insurance while assisting customers with coverages, discounts, registrations and claims.

Training runs remotely for about 15 weeks with set hours; candidates must obtain the Personal Lines License within 30 days and complete the Rhode Island background check.