Insurance CS Rep II: Fast-Paced Customer Support

American National Insurance; League City (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

American National Insurance in League City, TX is seeking a Customer Service Representative II to join our in-person team. You will respond to calls, assist with payments, and provide policy information while maintaining accuracy and a professional demeanor.

The role emphasizes resolving questions, guiding customers through insurance options, and collaborating with underwriting as needed. Candidates should be reliable, detail-oriented, and capable of managing multiple tasks in a fast-paced

Qualifications

• High school diploma required.
• 1–2 years of professional or educational experience in customer-facing roles.
• Experience with MS Office, CRM, ticketing systems, or email platforms.

Responsibilities

• Respond to incoming calls, take payments, confirm basic policy information, and update account details.
• Provide accurate policy information, guidance, and interpretations while validating caller identity.
• Notify underwriting of changes in risk and access policy status in systems.
• Build expertise in systems used to access policy data and inquiries.
• Review and update payment plans, including auto-draft setup and premium billing.

Skills

Customer service

Clear communication

Problem solving

Multitasking

Bilingual (EN/ES)

Education

High school diploma

Tools

MS Office

CRM systems

Ticketing systems

Email platforms

Job description

American National Insurance in League City, TX is seeking a Customer Service Representative II to join our in-person team. You will respond to calls, assist with payments, and provide policy information while maintaining accuracy and a professional demeanor.

The role emphasizes resolving questions, guiding customers through insurance options, and collaborating with underwriting as needed. Candidates should be reliable, detail-oriented, and capable of managing multiple tasks in a fast-paced