Insurance Coordinator

Redwood Dental Inc.; Preston Corners (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Smile Partners Clinton Township is seeking a Dental Insurance Coordinator to join the front office. You will verify patients' dental insurance, manage hygiene appointments, and help maintain a full, productive schedule in Shelby.

You will coordinate with hygienists and office leadership, explain benefits clearly to patients, and ensure accurate insurance data in the practice management system. Prior front office experience and familiarity with dental terminology are preferred.

Qualifications

• At least one year of experience verifying dental insurance.
• Familiarity with dental terminology, benefits, eligibility, and coverage.
• Strong organizational skills and attention to detail.
• Excellent communication and customer service abilities.
• Ability to multitask and work independently in a fast-paced environment.

Responsibilities

• Verify patients' dental insurance coverage, eligibility, benefits and remaining annual maximums before appointments.
• Take ownership of the hygiene schedule by confirming appointments and filling openings.
• Contact patients to confirm visits and assist with rescheduling as needed.
• Proactively reach out to patients due for hygiene visits to maintain schedules.
• Explain benefits and coverage clearly to patients.
• Collaborate with the front desk to ensure accurate patient information.
• Maintain accurate insurance information in the practice management system.
• Work closely with hygienists and leadership to address scheduling gaps.

Skills

Dental insurance verification

Organizational skills

Multitasking

Communication skills

Attention to detail

Team collaboration

Tools

Dental practice management software

Job description

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Dental Insurance Coordinator - Redwood Dental of Shelby

Redwood Dental of Shelby is seeking a detail-oriented and organized Dental Insurance Coordinator to join our front office team. This role is essential to keeping our hygiene department running smoothly by managing insurance verification, confirming hygiene appointments, and helping maintain a full and productive schedule.

The ideal candidate has at least one year of experience verifying dental insurance, strong communication skills, and the ability to manage multiple priorities in a fast-paced dental office. If you enjoy staying organized, supporting patients, and helping a dental practice operate efficiently, we encourage you to apply!

Key Responsibilities

• Insurance Verification: Verify patients' dental insurance coverage, eligibility, benefits, limitations, and remaining annual maximums before appointments.
• Hygiene Schedule Management: Take ownership of the hygiene schedule by confirming appointments, identifying openings, and helping fill cancellations.
• Appointment Coordination: Contact patients to confirm upcoming hygiene visits and assist with rescheduling as needed.
• Schedule Optimization: Proactively reach out to patients due for hygiene visits to maintain productive schedules for our hygiene team.
• Patient Communication: Explain insurance benefits and coverage information clearly and professionally.
• Front Office Support: Collaborate with the front desk team to ensure accurate patient information and smooth daily operations.
• Administrative Accuracy: Maintain accurate insurance information and documentation in the dental practice management system.
• Team Collaboration: Work closely with hygienists and office leadership to address scheduling gaps and support department goals.

Qualifications

• At least one year of experience verifying dental insurance required.
• Previous dental office or dental front office experience preferred.
• Familiarity with dental insurance terminology, benefit breakdowns, eligibility, and coverage limitations.
• Experience with dental practice management software preferred.
• Strong organizational skills and attention to detail.
• Excellent communication and customer service skills.
• Ability to multitask, prioritize responsibilities, and work independently.
• A proactive approach to filling schedules and maintaining an efficient hygiene department.

What We're Looking For

We are looking for someone who takes ownership of their responsibilities, anticipates scheduling needs, and follows through on insurance verification and patient outreach. The successful candidate will play a key role in supporting our hygiene team, improving schedule utilization, and providing a positive patient experience.

Schedule

• Full-time or part-time available
• Schedule: Monday-Friday, with flexibility regarding working days.

Join Our Team!

If you have dental insurance verification experience and enjoy keeping a hygiene department organized and productive, we would love to hear from you!