Insurance Complaint Analyst I — Safeguarding Ohio Consumers

Ohio Department of Insurance; Columbus (OH); On-site; USD 36,000 - 39,000; Full time

Job summary

The Ohio Department of Insurance is seeking a professional, detail-oriented Insurance Complaint Analyst 1 to help Ohio consumers understand their insurance benefits and resolve related issues. The role emphasizes strong communication, problem-solving, organization, and emotional intelligence while supporting Ohioans.

Key duties include assisting consumers by phone, reviewing and analyzing complaints across all lines of insurance, and communicating findings professionally.

Qualifications

• 24 months of experience in the insurance field (regulatory or industry) working with insureds or insurance contracts (e.g., health, life, annuities, personal lines, commercial lines, federal health care programs).
• 6 months of experience or 6 months of training in operating a personal computer.
• 2 courses in basic mathematics (addition, subtraction, multiplication, division).

Responsibilities

• Assist consumers via telephone with insurance-related questions and provide appropriate responses.
• Review, analyze, establish facts and draw valid conclusions regarding complaints related to all lines of insurance.
• Demonstrate research and analysis of the facts according to policy terms and applicable regulations through written and verbal responses.
• Make appropriate referrals to other divisions.
• Maintain records of investigation.
• Identify possible violations of insurance laws.
• Communicate complaint analysis and findings verbally and in writing in a professional manner.

Skills

Customer Service

Insurance

Analyzation

Attention to Detail

Time Management

Verbal Communication

Written Communication

Job description

The Ohio Department of Insurance is seeking a professional, detail-oriented Insurance Complaint Analyst 1 to help Ohio consumers understand their insurance benefits and resolve related issues. The role emphasizes strong communication, problem-solving, organization, and emotional intelligence while supporting Ohioans.

Key duties include assisting consumers by phone, reviewing and analyzing complaints across all lines of insurance, and communicating findings professionally.