Insurance Complaint Analyst 1

Ohio Department of Insurance; Columbus (OH); On-site; USD 36,000 - 39,000; Full time

Job summary

The Ohio Department of Insurance is seeking a professional, detail-oriented Insurance Complaint Analyst 1 to help Ohio consumers understand their insurance benefits and resolve related issues. The role emphasizes strong communication, problem-solving, organization, and emotional intelligence while supporting Ohioans.

Key duties include assisting consumers by phone, reviewing and analyzing complaints across all lines of insurance, and communicating findings professionally.

Qualifications

• 24 months of experience in the insurance field (regulatory or industry) working with insureds or insurance contracts (e.g., health, life, annuities, personal lines, commercial lines, federal health care programs).
• 6 months of experience or 6 months of training in operating a personal computer.
• 2 courses in basic mathematics (addition, subtraction, multiplication, division).

Responsibilities

• Assist consumers via telephone with insurance-related questions and provide appropriate responses.
• Review, analyze, establish facts and draw valid conclusions regarding complaints related to all lines of insurance.
• Demonstrate research and analysis of the facts according to policy terms and applicable regulations through written and verbal responses.
• Make appropriate referrals to other divisions.
• Maintain records of investigation.
• Identify possible violations of insurance laws.
• Communicate complaint analysis and findings verbally and in writing in a professional manner.

Skills

Customer Service

Insurance

Analyzation

Attention to Detail

Time Management

Verbal Communication

Written Communication

Job description

CSD is seeking a professional, detailed and research oriented candidate to fill an Insurance Complaint Analyst 1 position to assist the consumers of Ohio in understanding their insurance benefits and resolving their insurance issues. The ideal candidate will have excellent communication, problem solving, and organizational skills, a high level of emotional intelligence, and the ability to be adaptable. If this sounds interesting to you, continue reading below to learn more about this career opportunity with CSD where you too can be available to support those who serve Ohioans.

What You'll Do

• Assist consumers via telephone with insurance related questions and provide appropriate response.
• Review, analyze, establish facts and draw valid conclusions regarding complaints related to all lines of insurance.
• Demonstrate research and analysis of the facts according to policy terms and applicable regulations through written and verbal responses.
• Make appropriate referrals to other divisions.
• Maintain records of investigation.
• Identify possible violations of insurance laws.
• Communicate complaint analysis and findings verbally and in writing in a professional manner.

24 mos. exp. in insurance field (i.e., regulatory or industry) working with insureds or insurance contracts (e.g., health, life, annuities, personal lines, commercial lines, federal health care programs); 6 mos. exp. or 6 mos. trg. in operation of personal computer; 2 courses in basic mathematics (i.e., addition, subtraction, multiplication, division).

• Or 2 courses in insurance & 2 course in basic mathematics (i.e., addition, subtraction, multiplication, division); 18 mos. exp. in insurance field (i.e., regulatory or industry) working with insureds or insurance contracts (e.g., health, life, annuities, personal lines, commercial lines); 6 mos. exp. or 6 mos. trg. in operation of personal computer.
• Or completion of undergraduate core program in insurance or business; 6 mos. exp. or 6 mos. trg. in operation of personal computer & 2 courses in basic mathematics (i.e., addition, subtraction, multiplication, division).

Job Skills

Insurance

Work Location

50 W Town St

Primary Location

United States of America-OHIO-Franklin County-Columbus

Compensation

26.54

Schedule

Full-time

Classified Indicator

Classified

Union

OCSEA

Technical Skills

Customer Service, Insurance

Professional Skills

Analyzation, Attention to Detail, Time Management, Verbal Communication, Written Communication

Agency Overview

The Ohio Department of Insurance (ODI) was established in 1872 as an agency charged with overseeing insurance regulations, enforcing statutes mandating consumer protections, educating consumers, and fostering the stability of insurance markets in Ohio.

Today, the mission of the Ohio Department of Insurance is to provide consumer protection through education and fair but vigilant regulation while promoting a stable and competitive environment for insurers. Please visit our website Department of Insurance and also find us on LinkedIn .