Insurance Collections Specialist (B2B)

ARMStrong Insurance Services, Inc.; United States; Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life and disability coverage

401(k) with company match

18 days paid time off

Job summary

Brown & Joseph is seeking a Recovery Specialist to perform follow-up calls on invoices, answer questions, and secure payment. This role relies heavily on phone interactions and select emails to resolve balances due from policyholders, with a focus on customer service through problem solving.

The position emphasizes strong English communication, interpersonal skills, and a background in insurance is a plus. Bilingual abilities are highly valued and a supportive benefits package accompanies the

Qualifications

• Self-motivated individual who thrives in a fast-paced atmosphere.
• Ability to problem solve.
• Computer skills / typing 45 words per minute.
• Excellent English communication/telephone competencies.
• Strong interpersonal skills with great organization.
• Telephone expertise in collections or customer service preferred but not required.
• Background in insurance industry is a plus but not required.
• Bilingual a huge plus!

Responsibilities

• Electronically reviews insurance policies and claims to identify balances due from policyholders.
• Perform daily problem solving on previously billed invoices and supports the internal recovery department.

Skills

Self-motivated

Problem solving

Typing 45 wpm

Excellent English

Interpersonal skills

Telephone collections

Insurance industry knowledge

Bilingual

Job description

Brown & Joseph is seeking a Recovery Specialist to perform follow-up calls on invoices, answer questions, and secure payment. This role relies heavily on phone interactions and select emails to resolve balances due from policyholders, with a focus on customer service through problem solving.

The position emphasizes strong English communication, interpersonal skills, and a background in insurance is a plus. Bilingual abilities are highly valued and a supportive benefits package accompanies the