Insurance Client Support Specialist

Ryan Specialty, LLC; Kansas City (MO); On-site; USD 56,000 - 62,000; Full time

Job summary

Ryan Specialty, LLC seeks a client-focused Insurance Customer Service Representative to support brokers and clients in our Missouri office. You will address inquiries, explain policy details, and assist with renewals and updates.

Collaborate with underwriting and claims teams, document interactions, and seek cross-selling opportunities while staying current on industry trends and regulatory changes. A Bachelor's degree and insurance/customer service experience are preferred.

Qualifications

• Bachelor's degree required; Business Admin, Customer Service, or related discipline preferred.
• Minimum 6 months experience in Insurance Industry or Customer Service preferred.

Responsibilities

• Assists clients by addressing inquiries, resolving issues, and offering information related to insurance products and services.
• Guides clients through policy-related matters, explaining coverage details, terms, and conditions, and assists with policy adjustments or updates.
• Communicates regarding policy renewals, providing information on renewal options, premiums, and any changes in coverage.
• Maintains accurate and organized client records, ensuring all interactions and transactions are properly documented in the company's systems.
• Identifies opportunities for cross‑selling or upselling additional insurance products or services based on client needs and preferences.
• Educates clients on insurance terminology, policy features, and any updates in the insurance industry that may impact their coverage.
• Gathers client feedback on services, products, and overall satisfaction to identify areas for improvement and enhance the client experience.
• Maintains regular communication with clients through various channels, including phone, email, and potentially virtual meetings, provides updates and addresses inquiries.
• Collaborates with underwriting and claims teams to provide comprehensive support to clients, particularly during policy issuance, modifications, and claims processes.
• Stays informed about insurance products, industry trends and regulations to enhance knowledge and better service the clients.

Skills

Customer service

Communication

Cross-selling

Education

Bachelor's degree in Business Admin/related

Job description

Ryan Specialty, LLC seeks a client-focused Insurance Customer Service Representative to support brokers and clients in our Missouri office. You will address inquiries, explain policy details, and assist with renewals and updates.

Collaborate with underwriting and claims teams, document interactions, and seek cross-selling opportunities while staying current on industry trends and regulatory changes. A Bachelor's degree and insurance/customer service experience are preferred.