Insurance Client Care Specialist

Wang Agency-Farmers Insurance; San Antonio (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Career Growth Opportunities

Mon-Fri Schedule

Paid Time Off (PTO)

Flexible Schedule

Dental Insurance

Vision Insurance

Hands on Training

Life Insurance

Health Insurance

Job summary

Farmers Insurance Wang Agency in San Antonio, TX, is seeking an Insurance Customer Service Representative to support existing clients, answer policy questions, and assist with account updates. You’ll handle incoming calls and help create a smooth customer experience.

No prior insurance background is required; strong customer service and communication skills are valued. The role includes training, growth opportunities, and a collaborative team environment.

Qualifications

• Bilingual skills (preferred but not required).
• Property & Casualty General Lines License or willing to obtain
• Previous experience in the insurance industry (preferred, but not mandatory).
• Strong communication and interpersonal skills.
• A commitment to providing exceptional service to clients.

Responsibilities

• Answer inbound customer calls regarding policies, account updates, and service questions
• Make outbound follow-up calls to customers when needed
• Assist customers with insurance-related questions and requests
• Provide accurate and efficient customer service
• Build and maintain positive relationships with existing clients
• Help ensure customer concerns and requests receive appropriate follow-through
• Develop knowledge of available insurance products and services
• Stay informed about relevant insurance procedures and industry requirements

Skills

Customer service

Communication

Interpersonal skills

Proactive mindset

Education

Property & Casualty General Lines License or willingness to obtain

Job description

Farmers Insurance Wang Agency in San Antonio, TX, is seeking an Insurance Customer Service Representative to support existing clients, answer policy questions, and assist with account updates. You’ll handle incoming calls and help create a smooth customer experience.

No prior insurance background is required; strong customer service and communication skills are valued. The role includes training, growth opportunities, and a collaborative team environment.