Insurance Client Care Specialist

Allstate - Mila Robichaux Agency; Lake Charles (LA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Health Insurance

Job summary

The Juris Agency in Lake Charles, LA seeks a Customer Service Representative to support existing clients, answer coverage questions, and process policy changes. You will help retain clients, identify coverage needs, and contribute to agency growth through cross-sell and referral activity, while delivering accurate, friendly support in a fast-paced office.

Strong communication, organization, and problem-solving skills are essential.

Qualifications

• Strong communication skills and ability to clearly explain coverage options.
• Detail-oriented with strong organizational skills.
• Ability to multi-task and manage competing priorities.
• Proactive in maintaining accurate client records and providing excellent service.

Responsibilities

• Assist customers with policy changes, billing questions, and coverage inquiries.
• Provide clear explanations of coverage options and policy details.
• Process endorsements, renewals, and documentation accurately.
• Proactively review accounts to identify coverage gaps or additional needs.
• Maintain detailed and accurate client records in the agency management system.
• Deliver a consistently positive and professional customer experience.

Skills

Communication

Detail-oriented

Multi-tasking

Organizational skills

Phone presence

Customer service mindset

Tools

CRM systems

Microsoft Word

Outlook

Job description

The Juris Agency in Lake Charles, LA seeks a Customer Service Representative to support existing clients, answer coverage questions, and process policy changes. You will help retain clients, identify coverage needs, and contribute to agency growth through cross-sell and referral activity, while delivering accurate, friendly support in a fast-paced office.

Strong communication, organization, and problem-solving skills are essential.