Insurance Claims Specialist

Nelson Connects; San Rafael (CA); On-site; USD 39,000 - 48,000; Part time

Job summary

Nelson Connects is seeking an Insurance Claims Specialist for a contract role in California. The candidate will manage property and liability claims, coordinate with brokers, adjusters, and managers, and ensure proper documentation and reporting using systems like Yardi and MRI.

Responsibilities include incident review, processing claims, arranging temporary housing when needed, and supporting audits and certificates of insurance.

Qualifications

• A high school diploma or GED and two years of related experience.
• Basic knowledge of property and liability insurance claims.
• Strong organizational skills and attention to detail.
• Clear written and verbal communication; able to work independently and with others.
• Ability to read and interpret insurance policies, leases, contracts, and related documents.
• Proficiency in Excel, Word, PowerPoint, and Outlook; to learn Teams and Smartsheet.
• Claims department or customer service experience preferred.
• Insurance license or Associate in Claims (AIC) or similar designation is a plus.
• Experience with Yardi, property management, real estate, accounting, finance, or general administration is a plus.
• Availability to work onsite, with occasional after-hours or weekend property visits as needed.

Responsibilities

• Serve as a primary contact for reporting property and liability losses across owned and managed properties.
• Review incident reports for accuracy and determine next steps with Risk Manager.
• File insurance claims and coordinate processing, follow-up and closure.
• Communicate with brokers, adjusters, property managers and claimants throughout the process.
• Coordinate property inspections and ensure invoices and documentation are submitted promptly.
• Assist with temporary housing arrangements and track expenses for insurance reimbursement.
• Track incident reports, claims and legal matters; identify trends for loss prevention.
• Support policy audits, payments, renewals and distribution of Certificates of Insurance.
• Maintain organized electronic and paper records; download reports from Yardi, MRI and other systems.
• Partner with Risk Manager on loss prevention and safety initiatives.

Skills

Attention to detail

Organization

Communication skills

Multi-tasking

Independent & collaborative

Education

High School Diploma/GED

Tools

Excel

Word

PowerPoint

Outlook

Teams

Smartsheet

Job description

Insurance Claims Specialist (CONTRACT)

You are a detail-oriented professional with knowledge of property and liability claims who enjoys coordinating with others, resolving issues, and maintaining accurate records.

This position pays: $28-35/hour depending on experience

Location: Rohnert Park, CA

What you will be doing:

• Serve as a primary contact for reporting property and liability losses across owned and managed properties.
• Review incident reports for accuracy and completeness and recommend next steps to the Risk Manager.
• File insurance claims as directed and coordinate claims processing, follow-up, and closure.
• Communicate with insurance brokers, claims adjusters, property managers, and claimants throughout the claims process.
• Coordinate property inspections and ensure invoices and supporting documentation are submitted promptly.
• Assist with temporary housing arrangements for displaced residents, calculate stipends and allowances, and track expenses for insurance reimbursement.
• Track incident reports, insurance claims, and legal matters; identify trends and support recommendations to prevent future losses.
• Support insurance policy audits, payments, renewals, and the distribution of Certificates of Insurance.
• Maintain organized electronic and paper records and download reports from Yardi, MRI, and other systems.
• Partner with the Risk Manager on loss prevention and safety initiatives.

What you bring:

• A high school diploma or GED and two years of related experience.
• Basic knowledge of property and liability insurance claims.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities and deadlines.
• Clear written and verbal communication skills and the ability to work independently and collaboratively.
• Ability to read and interpret insurance policies, leases, contracts, and related documents.
• Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook, with the ability to learn Teams and project management tools such as Smartsheet.
• Claims department or customer service experience preferred.
• An insurance license, Associate in Claims (AIC), or similar designation is a plus.
• Experience with Yardi, property management, real estate, accounting, finance, or general administration is a plus.
• Availability to work onsite, with flexibility for occasional after-hours or weekend property visits as needed.