Insurance Claims & Correspondence Coordinator

College of Pastoral Supervision and Psychotherapy; Pinehurst (NC); On-site; USD 34,000 - 52,000; Full time

Job summary

The College of Pastoral Supervision and Psychotherapy in North Carolina is seeking a Patient Accounts Clerk to handle correspondence with insurance companies, follow up on information requests, and route mail to the appropriate colleagues.

You will maintain accurate records, post payments, scan documents, and support denial management while delivering high-quality customer service and ensuring timely claims processing.

Qualifications

• High School Diploma required; an Associate degree in a business-related field preferred.
• 2 years clerical experience, preferably in healthcare.
• Strong communication and customer service skills required.
• Ability to research account information and work independently.
• Ability to multitask and meet deadlines.

Responsibilities

• Retrieve, sort, and distribute patient accounts mail daily.
• Scan and index correspondence into scanner daily.
• Post insurance denials into computer daily.
• Generate and mail requests to insurance carriers daily.
• Scan Explanation of Benefit documents daily.
• Provide information or forms required by third-party payers.
• Research and correct erroneous insurance information.
• Ensure accurate account status and appropriate adjustments.
• Maintain on-line notes for all correspondence.
• Provide superior customer service to all customers.

Skills

Strong communication

Customer service

Multitasking

Researching accounts

Computer skills

Education

High School Diploma

Associate degree (Business)

Tools

BlueE

Scanner equipment

MS Office

Job description

The College of Pastoral Supervision and Psychotherapy in North Carolina is seeking a Patient Accounts Clerk to handle correspondence with insurance companies, follow up on information requests, and route mail to the appropriate colleagues.

You will maintain accurate records, post payments, scan documents, and support denial management while delivering high-quality customer service and ensuring timely claims processing.