Insurance Claims Care Specialist

Solera Corporation; Paducah (KY); On-site; USD 35,000 - 52,000; Full time

Job summary

Solera Holdings, Inc. is seeking a Service Representative for its LYNX Services division to assist customers filing auto and home insurance claims. You will educate customers, provide responsive service, and enter data into the claims system with accuracy and care.

The role emphasizes strong communication, active listening, and the ability to work in a fast-paced environment while maintaining professionalism and empathy for customers in distress.

Qualifications

• One year customer service experience required.
• High School diploma or equivalent.
• Pass a background screen.
• Pass a drug screen.

Responsibilities

• Educate customers about their claim using a needs-based review.
• Provide prompt, accurate, and friendly service to ensure customers feel supported.
• Engage in active listening, confirm information, and manage the call per training.
• Enter customer and claim information accurately into the system.

Skills

Customer service

Active listening

Verbal communication

Written communication

CRM software

Typing skills

Problem solving

Teamwork

Adaptability

Calm under pressure

Education

High School diploma

Tools

CRM software

Job description

Solera Holdings, Inc. is seeking a Service Representative for its LYNX Services division to assist customers filing auto and home insurance claims. You will educate customers, provide responsive service, and enter data into the claims system with accuracy and care.

The role emphasizes strong communication, active listening, and the ability to work in a fast-paced environment while maintaining professionalism and empathy for customers in distress.