Claims Representative II

Solera Corporation; Schaumburg (IL); Sur place; USD 42 000 - 64 000; Plein temps

Résumé du poste

Solera Corporation seeks a detail-oriented claims coordinator in Schaumburg, IL to manage the repair process from start to finish. You will coordinate with insurance carriers, vehicle owners, and auto repair facilities to ensure efficient service and accurate documentation.

The role requires handling inquiries and updates via phone and email, maintaining case records, and working across multiple systems. Flexible hours, including weekends and holidays, may be required.

Responsabilités

• Manage repair process from start to end to ensure effective and professional service.
• Ensure assignments are handled appropriately, based upon interaction with insurance carriers, vehicle owners, and auto repair facilities.
• Organizes and maintains detailed records and documentation within each claim transaction.
• Verify accuracy of assignments received and keep records of customer interactions or transactions, recording inquiries, complaints, or actions taken.
• Communicate with customers by telephone or email to provide information about claims, modify assignments, cancel assignments, or obtain details of complaints.
• Correspond with the insurance carrier, insured, and repair facility via email and phone.
• Work efficiently in multiple systems to achieve a singular goal.
• Must be flexible to work extended/flexible hours, including weekends, holidays, evenings, etc., as necessary.
• All other related and/or additional responsibilities that may be required or assigned.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Description du poste

What you will do:

• Manage repair process from start to end to ensure effective and professional service.


• Ensure that assignments are handled appropriately, based upon interaction with insurance carriers, vehicle owners, and auto repair facilities.


• Organizes and works with detailed records, maintaining proper documentation within each claim transaction.


• Verify accuracy of assignments received, and keeps records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.


• Confers with customers by telephone or via email to provide information about claims, to modify assignments, cancel assignments, or obtain details of complaints.


• Correspond with the insurance carrier, insured and repair facility via email and phone.


• Work efficiently in multiple systems to achieve a singular goal.


• Must be flexible to work extended/flexible hours, including weekends, holidays, evenings, etc., as necessary.


• All other related and/or additional responsibilities that may be required or assigned.


• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

EQUAL OPPORTUNITY EMPLOYER

The Solera group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Solera is the global leader in vehicle lifecycle management software-as-a-service, data, and services. Through four lines of business – vehicle claims, vehicle repairs, vehicle solutions and fleet solutions – Solera is home to many leading brands in the vehicle lifecycle ecosystem, including Identifix, Audatex, DealerSocket, Omnitracs, LoJack, Spireon, eDriving/Mentor, Explore, CAP HPI, Autodata, and others. Solera empowers its customers to succeed in the digital age by providing them with a “one-stop shop” solution that streamlines operations, offers data-driven analytics, and enhances customer engagement, which Solera believes helps customers drive sales, promote customer retention, and improve profit margins. Solera serves over 300,000 global customers and partners in 100+ countries. For more information, visit www.solera.com.