Customer Service Representative - $13.50/hr - Paducah (EG)

Solera Holdings, LLC.; Paducah (KY); On-site; USD 15,343 - 21,852; Full time

Job summary

A leading service provider in the insurance sector is seeking a Customer Service Representative in Paducah. You'll help customers navigate their claims with empathy and expertise, ensuring they feel valued. Candidates should have prior customer service experience, great communication skills, and a commitment to teamwork. This role offers a competitive hourly rate and full training to thrive in the insurance industry.

Qualifications

• One year of customer service experience required.
• High School diploma or equivalent.
• Pass background and drug screens.

Responsibilities

• Educate customers about their claims using a needs-based process.
• Provide prompt and accurate customer service.
• Enter customer and claim information into the database.

Skills

Customer service experience

Excellent communication skills

Attention to detail

Problem-solving abilities

Proficiency with computers

CRM software experience

Education

High School diploma or equivalent

Job description

Join to apply for the Customer Service Representative - $13.50/hr - Paducah (EG) role at Solera Holdings, LLC.

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. We also provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Visit solera.com.

The Role

LYNX Services division partners with the world’s largest insurance companies to provide claims services using live Agents and digital assistants to help consumers with home and auto insurance policies.

We seek exceptional and compassionate Service Representatives who want to make a difference. At LYNX, you will take ownership of each interaction, educate, and counsel customers on what to expect when filing a claim. We provide comprehensive training to equip you with insurance claims knowledge, boosting your confidence and preparing you for a career in the insurance industry. If you're someone who opens doors for others, eager to learn and grow professionally, you’ll be a welcome addition to our team!

What You’ll Do

• Use a customer-focused, needs-based review process to educate customers about their claims.
• Provide prompt, accurate, and friendly customer service to ensure customers feel supported and valued.
• Engage in active listening, clarify information, and manage calls according to training.
• Enter customer and claim information accurately into the system database.
• Maintain a strong work ethic and commitment to success daily.

What You’ll Bring

• Prior experience with telephone-based customer service preferred.
• Passion for delivering excellent customer service.
• Excellent written and verbal communication skills.
• Ability to speak clearly, friendly, and courteous.
• Strong listening skills, attention to detail, and problem-solving abilities.
• Proficiency with computers and strong typing skills.
• Experience with CRM software is an advantage.
• Adaptability, accountability, and ability to remain calm under pressure.
• Effective verbal and written communication skills.
• Ability to handle difficult or emotional customers professionally.
• Quick learner, multi-tasker, and team player.
• Willingness to work extended/flexible hours, including weekends, holidays, and evenings.
• Ability to sit for long periods and remain alert and focused.

Requirements

• One year of customer service experience required.
• High School diploma or equivalent.
• Pass background and drug screens.

This job description is not exhaustive; responsibilities and requirements may change over time. The company reserves the right to modify duties as needed.

Equal Opportunity Employer

Solera Holdings, Inc. and its US subsidiaries are committed to equal employment opportunity and prohibit discrimination and harassment based on protected categories.