Insurance Claims Call Center Specialist

Cincinnati Insurance Co.; Fairfield (OH); Remote; USD 23,000 - 25,000; Full time

Job summary

The Cincinnati Insurance Company is seeking a full-time Claims Call Center Associate in Ohio to enter new claims in the CMS system during calls and from faxes, routing them to the Headquarters Claims department. The role emphasizes accurate data entry, reporting, and customer service excellence.

Candidate will handle inquiries from agents and customers, maintain professional communication, and participate in department training while meeting service level expectations and contributing to

Qualifications

• Excellent written and verbal communication skills.
• Ability to resolve issues through research and communication with supervision and other associates.
• Work efficiently to meet service level agreements.
• Listen carefully and follow directions.
• Type accurately and efficiently.
• Perform routine daily tasks.
• Experience with CMS and PMS is helpful.
• Familiar with Microsoft Word and Excel.

Responsibilities

• Handle calls and aid in resolving inquiries from field representatives and external customers.
• Enter claim information from calls into CMS.
• Create and execute reports.
• Route calls for the Headquarters Claims department.
• Work on projects as requested.
• Attend department training.
• Portray a positive attitude through verbal and written communication and job performance.
• Communicate with management to discuss development opportunities.
• Show initiative in assisting other associates.
• Strive to provide excellent service to internal and external customers.

Skills

Verbal communication

Written communication

Issue resolution

Active listening

Service levels

Typing

CMS familiarity

MS Word & Excel

Tools

CMS

PMS

MS Word & Excel

Job description

The Cincinnati Insurance Company is seeking a full-time Claims Call Center Associate in Ohio to enter new claims in the CMS system during calls and from faxes, routing them to the Headquarters Claims department. The role emphasizes accurate data entry, reporting, and customer service excellence.

Candidate will handle inquiries from agents and customers, maintain professional communication, and participate in department training while meeting service level expectations and contributing to