Claims Call Center Associate (Fully Remote)

Cincinnati Insurance Co.; Fairfield (OH); A distancia; USD 23.000 - 25.000; Jornada completa

Descripción de la vacante

The Cincinnati Insurance Company is seeking a full-time Claims Call Center Associate in Ohio to enter new claims in the CMS system during calls and from faxes, routing them to the Headquarters Claims department. The role emphasizes accurate data entry, reporting, and customer service excellence.

Candidate will handle inquiries from agents and customers, maintain professional communication, and participate in department training while meeting service level expectations and contributing to

Formación

• Excellent written and verbal communication skills.
• Ability to resolve issues through research and communication with supervision and other associates.
• Work efficiently to meet service level agreements.
• Listen carefully and follow directions.
• Type accurately and efficiently.
• Perform routine daily tasks.
• Experience with CMS and PMS is helpful.
• Familiar with Microsoft Word and Excel.

Responsabilidades

• Handle calls and aid in resolving inquiries from field representatives and external customers.
• Enter claim information from calls into CMS.
• Create and execute reports.
• Route calls for the Headquarters Claims department.
• Work on projects as requested.
• Attend department training.
• Portray a positive attitude through verbal and written communication and job performance.
• Communicate with management to discuss development opportunities.
• Show initiative in assisting other associates.
• Strive to provide excellent service to internal and external customers.

Conocimientos

Verbal communication

Written communication

Issue resolution

Active listening

Service levels

Typing

CMS familiarity

MS Word & Excel

Herramientas

CMS

PMS

MS Word & Excel

Descripción del empleo

MAKE A DIFFERENCE Share your talents and develop your skills as you build a career in a professional environment with a personal feel.

Description

Make a difference with a career in insurance

At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate thatActions Speak Louder in Person®.

If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.

Build your future with us

The Claims Operations is currently seeking a full time claims call center associate to enter new claims in the claims management system application using information obtained from the policyholder or a Cincinnati agent during telephone interviews or from faxes received, and route calls for the Headquarters Claims department.

The pay range for this position is $17.00-$18.00 hourly. The pay determination is based on the applicant’s education, experience, location, knowledge, skills and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.

Be ready to:

• handle calls and aid in resolving inquiries from field representatives and external customers
• enter claim information from calls into CMS
• create and execute reports
• route calls for the Headquarters Claims department
• work on projects as requested
• attend department training
• portray a positive attitude through verbal and written communication and job performance
• communicate with management to discuss development opportunities
• show initiative in assisting other associates
• strive to provide excellent service to internal and external customers

Be equipped with:

• excellent written and verbal communication skills
• ability to resolve issues through research and communication with supervision and other associates
• work efficiently to meet service level agreements
• listen carefully and follow directions
• type accurately and efficiently
• perform routine daily tasks
• experience with CMS and PMS is helpful
• familiar withMicrosoft® Word and Excel

Shift:

• Monday-Friday – 12:00 PM - 8:45PM EST

Enhance your talents

Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you’re new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional – all while enjoying a meaningful career.

Enjoy benefits and amenities

Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities .

Embrace a diverse team

As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation , gender identity and transgender status ; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. All job applicants have rights under Federal Employment Laws. Please review this information to learn more about those rights.