Insurance Claims & Billing Support Specialist

Epic-Insurance-Brokers-

Amarillo (TX)

On-site

USD 32,000 - 42,000

Full time

14 days+

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Job summary

EPIC Insurance Brokers & Consultants in Amarillo seeks a detail-focused Customer Service Specialist. This entry-level role supports intake, processing and review of injury reports and medical bills for our clients, requiring strong accuracy, urgency and reliable communication.

The position is in-office five days a week, with opportunities to learn workers’ compensation billing processes, interact with carriers and vendors, and grow within a nationwide firm that values ownership mindset and

Qualifications

Minimum of 2 years of professional experience in a fast-paced administrative role.
Experience with Worker’s’ Compensation claims or billing is highly preferred but not required.
Excellent organizational, interpersonal and communication skills.
Ability to work in a fast-paced environment and deliver results to meet timelines.
Ability to be discreet and maintain the security of customer information.
Proficient in Microsoft Office Suite (Outlook, Excel, Word and PowerPoint)

Responsibilities

Receive, set up and track injury reports in internal Claim System.
Review medical bills for accuracy and process them efficiently for bill review or negotiation.
Effective and timely communication with all clients – via email and telephone regarding questions about claims submissions, bill status, reimbursement amounts and general inquiries.
Work and interface with insurance carrier and third-party administrator claims adjusters as well as other ancillary vendors and medical providers as related to medical billing.
Receive and process physical mail into internal system.
Submit and receive data related to injured worker Medicare eligibility.
Participate in occasional telephonic claim review calls with team members and clients.