Insurance Care Manager - Account Growth & Leadership

Denise Elliott - State Farm Insurance Agent; Durango (CO); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Job summary

Denise Elliott - State Farm Insurance Agent in Durango, CO seeks an experienced Customer Care Manager to lead client accounts, review coverage, and mentor the team. This role combines consultative account management, customer retention, and sales with a focus on protecting clients and growing the agency.

The ideal candidate holds active P&C and Life/Health licenses, has at least four years in insurance sales, and excels in leadership, communication, and relationship-building.

Qualifications

• At least four years of insurance or related sales experience.
• Active Property and Casualty and Life and Health insurance licenses are required.
• Demonstrated success in consultative sales and account development.
• Proven ability to retain business and resolve complex customer concerns.
• Successful record of coaching, mentoring, or supporting other team members.
• Strong communication, leadership, and relationship-building skills.
• Ability to identify customer needs and confidently recommend appropriate solutions.
• Organized, accountable, and comfortable working toward performance goals.

Responsibilities

• Conduct comprehensive, consultative reviews of current policyholders’ accounts.
• Identify coverage gaps and recommend appropriate products and additional coverage.
• Develop opportunities to deepen customer relationships and expand existing accounts.
• Address escalated customer-care concerns with professionalism and sound judgment.
• Implement strategies that support customer satisfaction and retention.
• Provide knowledgeable guidance while helping customers make informed coverage decisions.
• Mentor team members and model effective sales and customer-care practices.
• Maintain accurate documentation and follow all agency and industry requirements.

Skills

Consultative sales

Account development

Leadership

Relationship-building

Communication

Job description

Denise Elliott - State Farm Insurance Agent in Durango, CO seeks an experienced Customer Care Manager to lead client accounts, review coverage, and mentor the team. This role combines consultative account management, customer retention, and sales with a focus on protecting clients and growing the agency.

The ideal candidate holds active P&C and Life/Health licenses, has at least four years in insurance sales, and excels in leadership, communication, and relationship-building.