Insurance Agency Manager

IH Mississippi Valley Credit Union; Davenport (IA); On-site; USD 60,000 - 90,000; Full time

Job summary

Members Insurance in Davenport, IA, is hiring an Agency Manager to lead the sales/service team and oversee daily agency operations. This role partners with leadership, producers, and credit union teams to expand member awareness of insurance solutions while protecting what matters most.

The ideal candidate has 5+ years in insurance sales/service, an active license or ability to obtain one, and strong communication, relationship-building, and detail-oriented skills to drive growth and exceptional

Qualifications

• Minimum of five years of insurance sales and service experience.
• Strong communication and relationship-building skills to grow member relationships.
• Ability to explain coverage options clearly to members with varying knowledge.

Responsibilities

• Support, develop and coach the team to exceptional service standards and agency goals.
• Foster a positive, collaborative, and service-focused workplace culture.
• Manage day-to-day operations of the agency with attention to procedures and quality control.
• Recruit, hire, train, and mentor new team members.
• Partner with credit union teams to create a seamless member experience and promote awareness of insurance services.
• Monitor agency performance and implement improvements to increase productivity and profitability.
• Maintain strong carrier relationships and stay current on insurance products and compliance.

Skills

5+ years insurance sales & service

Communication

Relationship building

Problem solving

Follow-through

Explain coverage options

Education

Active insurance license (or ability to obtain)

Job description

Join our insurance team at Members Insurance!

At Members Insurance, we are committed to delivering personalized, community-centered financial solutions that help our members achieve their goals. We believe in the power of relationships and the importance of making a meaningful impact in the communities we serve. We are recruiting for an experienced insurance professional to join our agency team and help drive continued team development and agency growth. This role is based in Davenport, Iowa.

Role Summary

The Agency Manager is responsible for supporting team development, leading sales and service, and overseeing the daily operations of the agency. This role requires a strategic thinker who will partner closely with agency leadership, producers, support staff, carrier representatives, and credit union teams to expand member awareness of insurance solutions while helping members protect what matters most.

Key Responsibilities

• Support, develop and coach the team to exceptional service standards and agency goals.
• Foster a positive, collaborative, and service-focused workplace culture.
• Manage day to day operations of the agency. Responsible for operational procedures, documentation and quality control.
• Recruit, hire, train, and mentor new team members.
• Partner with credit union teams to create a seamless member experience and promote awareness of insurance services.
• Monitor agency performance and implement improvements to increase productivity and profitability.
• Maintain strong carrier relationships and stay current on insurance products, underwriting guidelines, market changes, and compliance expectations.
• Develop and grow new and existing member relationships through consultative insurance sales and service.
• Provide exceptional service to members adhering to agency SLAs.
• Accurately document member interactions, quotes, policy activity, and follow-up items in agency systems.
• Follow all applicable state insurance laws, carrier requirements, internal procedures, and E&O risk management practices.

Required Qualifications/Skills

• Minimum of five years of insurance sales and service experience.
• Active insurance license required, or ability to obtain and maintain required licensing within the established timeframe.
• Strong understanding of insurance products, coverage options, carrier guidelines, and agency operations.
• Demonstrated ability to grow relationships, generate referrals, and meet production or growth goals.
• Excellent communication, relationship-building, problem-solving, and follow-through skills.
• Ability to explain coverage options clearly and professionally to members with varying insurance knowledge.
• Strong attention to detail and ability to maintain accurate records while managing multiple priorities.
• Commitment to providing world-class service and supporting IHMVCU's Pathfinder culture.

Being a team member of Members Insurance is more than just a job; we want to make differences in the communities we live in and serve. Check out our careers page for more information including benefits www.ihmvcu.org/careers . Final compensation will be determined by various factors such as experience, specific skills and internal pay equity.

Move Up your career at Members Insurance with this great opportunity!

PHYSICAL REQUIREMENTS

• Sitting: Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
• Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
• Finger, handle, touch: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling.
• Lifting Demands: Up to 10 lbs.
• Visual Demands: Visual acuity to do things such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.