Insurance Agency Manager

IHMVCU; Davenport (IA); On-site; USD 65,000 - 100,000; Full time

Job summary

IHMVCU is hiring an Agency Manager for their insurance team in Davenport, Iowa. This person will support team development, lead agency operations, and drive sales. Candidates should have a strong background in insurance sales and exceptional communication skills.

The role involves fostering a positive workplace culture, managing day-to-day operations, and creating member-focused service strategies. The position offers a salary range between $65,000 to $100,000 per year based on experience.

Qualifications

• Minimum of five years of insurance sales and service experience.
• Active insurance license required, or ability to obtain within the timeframe.
• Strong understanding of insurance products and agency operations.

Responsibilities

• Support and develop the agency team to achieve service standards.
• Oversee daily agency operations and manage quality control.
• Partner with credit union teams to enhance member experience.

Skills

Insurance sales experience

Relationship building

Communication skills

Attention to detail

Job description

Join our insurance team at Members Insurance!

At Members Insurance, we are committed to delivering personalized, community-centered financial solutions that help our members achieve their goals. We believe in the power of relationships and the importance of making a meaningful impact in the communities we serve. We are recruiting for an experienced insurance professional to join our agency team and help drive continued team development and agency growth. This role is based in Davenport, Iowa.

Role Summary

The Agency Manager is responsible for supporting team development, leading sales and service, and overseeing the daily operations of the agency. This role requires a strategic thinker who will partner closely with agency leadership, producers, support staff, carrier representatives, and credit union teams to expand member awareness of insurance solutions while helping members protect what matters most.

Key Responsibilities

• Support, develop and coach the team to exceptional service standards and agency goals.
• Foster a positive, collaborative, and service-focused workplace culture.
• Manage day to day operations of the agency. Responsible for operational procedures, documentation and quality control.
• Recruit, hire, train, and mentor new team members.
• Partner with credit union teams to create a seamless member experience and promote awareness of insurance services.
• Monitor agency performance and implement improvements to increase productivity and profitability.
• Maintain strong carrier relationships and stay current on insurance products, underwriting guidelines, market changes, and compliance expectations.
• Develop and grow new and existing member relationships through consultative insurance sales and service.
• Provide exceptional service to members adhering to agency SLAs.
• Accurately document member interactions, quotes, policy activity, and follow-up items in agency systems.
• Follow all applicable state insurance laws, carrier requirements, internal procedures, and E&O risk management practices.

Required Qualifications / Skills

• Minimum of five years of insurance sales and service experience.
• Active insurance license required, or ability to obtain and maintain required licensing within the established timeframe.
• Strong understanding of insurance products, coverage options, carrier guidelines, and agency operations.
• Demonstrated ability to grow relationships, generate referrals, and meet production or growth goals.
• Excellent communication, relationship‑building, problem‑solving, and follow‑through skills.
• Ability to explain coverage options clearly and professionally to members with varying insurance knowledge.
• Strong attention to detail and ability to maintain accurate records while managing multiple priorities.
• Commitment to providing world‑class service and supporting IHMVCU's Pathfinder culture.

Physical Requirements

• Sitting: Sedentary work involves sitting most of the time.
• Talking: Expressing or exchanging ideas by means of the spoken word.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction.
• Finger, handle, touch: Picking, pinching, typing or otherwise working primarily with fingers.
• Lifting Demands: Up to 10 lbs.
• Visual Demands: Visual acuity to do things such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

Salary

$65,000 - $100,000 per year.