Insurance Advisor

Employment Specialists Ltd; Colchester (VT); On-site; USD 33,548 - 46,967; Full time

Benefits offered by this job

25 days holiday + bank holidays

Free parking

Company pension scheme

Job summary

Employment Specialists Ltd in Colchester is seeking an Insurance Advisor to join their customer-focused team. This role involves supporting customers with a range of insurance products, handling inquiries, and processing insurance quotations and renewals.

The ideal candidate will have previous insurance customer service experience, be comfortable in sales conversations, and possess strong communication skills. The position offers great training opportunities including support towards CII qualifications and a supportive work environment.

Qualifications

• Previous insurance customer service experience, ideally in motor/home insurance.
• Ability to upsell and cross-sell during customer interactions.
• Quick learning of new IT systems.

Responsibilities

• Support customers across personal lines insurance products.
• Handle enquiries, quotations, renewals, and policy changes.
• Process mid-term adjustments and manage leads.

Skills

Insurance customer service

Sales conversations

Confident communication

Good IT skills

Organized and reliable

Education

Minimum 5 GCSEs including Maths and English

Tools

CRM system

Job description

Insurance Advisor – Colchester / North Essex

An established, customer-focused Insurance business in the Colchester / North Essex area is looking for a Insurance Advisor to join….

An established, customer-focused Insurance business in the Colchester / North Essex area is looking for a Insurance Advisor to join their friendly, growing team. This is a great opportunity for someone who enjoys speaking with customers, delivering a brilliant service, and confidently upselling and cross‑selling when it’s right for the customer backed by excellent training and development from day one (including support towards professional qualifications).

What you’ll be doing as Insurance Advisor

You’ll support customers across a range of personal lines Insurance products, handling enquiries, quotations, renewals and policy changes, while making the most of sales opportunities on every call.

• Handling inbound and outbound calls, providing a professional and personable service
• Producing Insurance quotations and converting opportunities into new and additional business
• Supporting renewals and retention, building strong customer relationships
• Processing mid‑term adjustments and customer instructions accurately
• Identifying cross‑sell opportunities and making introductions where appropriate
• Recording and managing leads and activity using a CRM system
• Building product knowledge over time with structured training and coaching
• As you develop, supporting smaller business customers (training provided)

What we’re looking for from the Insurance Advisor

• Previous Insurance customer service experience (motor/home Insurance ideal)
• Comfortable with sales conversations, including upsell and cross‑sell
• Confident communicator (verbal and written) with a strong telephone manner
• Good IT skills and the ability to learn new systems quickly
• Organised, reliable and able to manage your own workload
• A positive, “can‑do” approach and enjoyment of working in a small team
• Minimum 5 GCSEs (or equivalent), including Maths and English
• Full training & development (technical knowledge + sales skills)
• Support towards CII qualifications
• Supportive, friendly working environment
• 25 days holiday + bank holidays
• Free parking (Great Tey area)
• Company pension scheme