Insurance Advisor — Training & Upsell Expert (25 Days)

Employment Specialists Ltd; Colchester (VT); On-site; USD 33,548 - 46,967; Full time

Benefits offered by this job

25 days holiday + bank holidays

Free parking

Company pension scheme

Job summary

Employment Specialists Ltd in Colchester is seeking an Insurance Advisor to join their customer-focused team. This role involves supporting customers with a range of insurance products, handling inquiries, and processing insurance quotations and renewals.

The ideal candidate will have previous insurance customer service experience, be comfortable in sales conversations, and possess strong communication skills. The position offers great training opportunities including support towards CII qualifications and a supportive work environment.

Qualifications

• Previous insurance customer service experience, ideally in motor/home insurance.
• Ability to upsell and cross-sell during customer interactions.
• Quick learning of new IT systems.

Responsibilities

• Support customers across personal lines insurance products.
• Handle enquiries, quotations, renewals, and policy changes.
• Process mid-term adjustments and manage leads.

Skills

Insurance customer service

Sales conversations

Confident communication

Good IT skills

Organized and reliable

Education

Minimum 5 GCSEs including Maths and English

Tools

CRM system

Job description

Employment Specialists Ltd in Colchester is seeking an Insurance Advisor to join their customer-focused team. This role involves supporting customers with a range of insurance products, handling inquiries, and processing insurance quotations and renewals.

The ideal candidate will have previous insurance customer service experience, be comfortable in sales conversations, and possess strong communication skills. The position offers great training opportunities including support towards CII qualifications and a supportive work environment.