Insurance Administrator

img; United States; Remote; USD 33,000 - 34,000; Full time

Benefits offered by this job

Fully remote working

Hybrid options available

Structured training and development

Job summary

img is hiring a Travel Claims Administrator to support members with policy queries, amendments, and requests in a remote-first environment. The role centers on delivering exceptional service while ensuring changes are processed accurately and timely.

You’ll handle calls, emails and payments, maintain records, and collaborate with Policy Services and Claims teams. Full training provided and opportunities for progression within international healthcare and insurance.

Qualifications

• Excellent customer service (phone & written)
• Strong attention to detail and accuracy
• Ability to prioritise tasks and work independently
• Confident communication across channels
• Proficiency in Microsoft Office applications
• Flexible, team-oriented mindset

Responsibilities

• Manage policy amendments from request through completion
• Handle inbound calls, emails, and other communications
• Process payments securely over the phone
• Maintain accurate records in internal systems
• Meet service levels and minimise abandoned calls
• Support shared mailboxes and respond within 2 business days
• Collaborate with Policy Services and Claims teams
• Assist with enrolment changes and reporting
• Contribute to broader admin tasks and projects

Skills

Customer service

Attention to detail

Prioritise workload

Communication

Microsoft Office

Independent work

Tools

Microsoft Office

Job description

Travel Claims Administrator

Remote or Hybrid | 37.5 hours per week
Monday to Friday
Salary: £24,800 – £25,000

Are you passionate about delivering exceptional customer service and looking to build a career in international healthcare and insurance? We’re looking for a Policy Services Administrator to join our growing and supportive team.

This is a fantastic opportunity to work in a collaborative, remote-first environment where your development and progression are truly valued.

The Role

As a Travel claims Administrator, you’ll play a key role in delivering outstanding service to our members by supporting them with policy queries, amendments, and requests.

You’ll become an expert in our products, ensuring all changes are handled efficiently and accurately while keeping customers informed every step of the way.

Key Responsibilities

• Manage policy amendments from request through to completion
• Handle inbound customer calls, emails, and other communications
• Process payments securely over the phone
• Maintain accurate records in internal systems
• Work to agreed service levels and minimise abandoned calls
• Support shared mailboxes, responding within 2 business days
• Collaborate with Policy Services and Claims teams
• Assist with group enrolment changes and reporting (full training provided)
• Contribute to wider administrative tasks and team projects

What We’re Looking For

Essential Skills

• Strong customer service skills (phone and written)
• Excellent attention to detail
• Ability to prioritise workload and work independently
• Confident communication skills
• Proficiency in Microsoft Office
• Adaptable, team-focused mindset

Desirable

• Previous call centre experience
• Previous administration experience

What We Offer

• Fully remote working (with hybrid options available)
• Structured training and ongoing development
• A collaborative, inclusive, and supportive team environment
• The opportunity to build a career within international healthcare and insurance
• Bupa dental cover
• Health Shield cash plan (optical, everyday healthcare and more)
• Comprehensive travel insurance
• Royal London pension scheme
• Death in service benefit
• Paid volunteer days
• 22 days annual leave plus 9 bank holidays (increasing to 30 days, pro rata)
• Your birthday off

IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.