Insurance Account Manager — Growth & Client Success

Jim Riley - State Farm Agent; Washington (District of Columbia); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Signing bonus

SIMPLE IRA with employer match

Health insurance

Paid time off

Dental insurance

Training & development

Job summary

Jim Riley State Farm is seeking an Account Manager to nurture client relationships, review policies, and present insurance solutions that fit customer needs. You will engage warm leads, explain coverages clearly, and support ongoing service with accuracy and timeliness.

The role emphasizes a professional sales approach, strong communication, and a commitment to customer-first service within a local agency team.

Qualifications

• Experience in sales or account management preferred.
• Strong communication and interpersonal skills.
• A sales mindset with a track record (or strong desire) to meet targets.
• Compliance and customer-first service are essential.

Responsibilities

• Build and maintain strong client relationships to support retention, referrals, and growth.
• Conduct proactive policy reviews and recommend coverage options based on customer needs.
• Make outgoing sales calls to warm leads and present suitable insurance and financial solutions.
• Help customers understand coverage options clearly and confidently.
• Assist existing customers by answering questions and updating policies promptly.
• Resolve customer concerns and complex service issues efficiently and professionally.
• Partner with internal teams to ensure accurate coverage and timely updates.
• Track activity and performance goals to support agency growth.

Skills

Sales experience

Customer service

Communication skills

Sales mindset

Integrity & professionalism

Job description

Jim Riley State Farm is seeking an Account Manager to nurture client relationships, review policies, and present insurance solutions that fit customer needs. You will engage warm leads, explain coverages clearly, and support ongoing service with accuracy and timeliness.

The role emphasizes a professional sales approach, strong communication, and a commitment to customer-first service within a local agency team.