Account Manager - State Farm Agent Team Member

Jim Riley - State Farm Agent; Washington (District of Columbia); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Signing bonus

SIMPLE IRA with employer match

Health insurance

Paid time off

Dental insurance

Training & development

Job summary

Jim Riley State Farm is seeking an Account Manager to nurture client relationships, review policies, and present insurance solutions that fit customer needs. You will engage warm leads, explain coverages clearly, and support ongoing service with accuracy and timeliness.

The role emphasizes a professional sales approach, strong communication, and a commitment to customer-first service within a local agency team.

Qualifications

• Experience in sales or account management preferred.
• Strong communication and interpersonal skills.
• A sales mindset with a track record (or strong desire) to meet targets.
• Compliance and customer-first service are essential.

Responsibilities

• Build and maintain strong client relationships to support retention, referrals, and growth.
• Conduct proactive policy reviews and recommend coverage options based on customer needs.
• Make outgoing sales calls to warm leads and present suitable insurance and financial solutions.
• Help customers understand coverage options clearly and confidently.
• Assist existing customers by answering questions and updating policies promptly.
• Resolve customer concerns and complex service issues efficiently and professionally.
• Partner with internal teams to ensure accurate coverage and timely updates.
• Track activity and performance goals to support agency growth.

Skills

Sales experience

Customer service

Communication skills

Sales mindset

Integrity & professionalism

Job description

Job Description

Job Description

Benefits:Signing Bonus based on Licensing TimingSIMPLE IRA with Employer MatchBonus based on performanceCompetitive salaryFlexible scheduleHealth insuranceOpportunity for advancementPaid time offTraining & developmentDental insurance

ROLE DESCRIPTION:

As an Account Manager at Jim Riley State Farm, you’ll be a key part of our day-to-day success—supporting customers, strengthening relationships, and helping grow the agency. This is a professional sales and client service role where you’ll use your insurance knowledge to recommend the right coverage and deliver a great customer experience. If you’re organized, personable, and motivated by helping people protect what matters most, we’d love to have you on our team.

RESPONSIBILITIES

• :Build and maintain strong client relationships to support retention, referrals, and growth.
• Conduct proactive policy reviews and recommend coverage options based on customer needs.
• Make outgoing sales calls to warm leads, listening to their goals and presenting suitable insurance and financial solutions.
• Use your product knowledge to help customers understand coverage options clearly and confidently.
• Assist with existing customers by answering questions, updating policies, and ensuring the service they receive is timely and accurate.
• Resolve customer concerns and complex service issues efficiently and professionally.
• Partner with internal teams to ensure accurate coverage, timely updates, and excellent service.
• Track activity and performance goals to support measurable agency growth.

QUALIFICATIONS

• :Experience in sales or account management preferred (but strong candidates with aspire to succeed at sales/customer service experience are encouraged).
• Strong communication and interpersonal skills —you can connect with people and earn trust.
• A sales mindset with a proven ability (or strong desire) to meet targets.
• Comfort engaging in sales conversations and following up consistently.
• High integrity and professionalism, with a commitment to compliance and customer-first service.