Insurance Account Manager / Customer Service Representative

Advantixx Insurance Group; Henderson (NV); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Training opportunities

Paid time off (PTO)

Paid holidays

Benefits may be available

Job summary

Advantixx Insurance Group in Henderson, Nevada, is seeking an Insurance Account Manager / Customer Service Representative to manage client relationships after the sale, resolve service needs, support retention, and guide coverage discussions with licensed team members.

Responsibilities include answering calls and emails, handling billing questions, processing policy changes, and coordinating with producers and carriers to ensure an excellent client experience.

Qualifications

• Strong customer service, organization, accuracy, and communication skills.
• Insurance agency or financial-services experience is preferred.
• Active Nevada P&C license is preferred; licensed candidates or those willing to obtain licensing may be considered.

Responsibilities

• Respond promptly to calls, emails, billing questions, policy changes, and documentation requests.
• Coordinate claims guidance, renewal reviews, and customer follow-up.
• Maintain accurate notes and tasks in agency systems.
• Support retention, referrals, cross-selling, and account rounding within licensing rules.
• Work closely with producers and carriers to deliver an excellent customer experience.

Skills

Customer service

Organization

Accuracy

Communication

Job description

Insurance Account Manager / Customer Service Representative

Advantixx Insurance Group Henderson, Nevada, United States

About this position

ABOUT ADVANTIXX INSURANCE

Advantixx Insurance is an independently owned and operated Farmers agency serving individuals, families, and businesses from our Henderson, Nevada office. Our team provides personal, commercial, life, and related insurance solutions through responsive service, disciplined follow-through, and ethical, compliant advice.

Employment is with Advantixx Insurance and is separate from employment with Farmers Insurance Exchange or its affiliates.

Join Advantixx Insurance as an Insurance Account Manager / Customer Service Representative in Henderson.

ROLE SUMMARY

Manage customer relationships after the sale, resolve service needs, support retention, and identify appropriate coverage conversations for licensed team members.

KEY RESPONSIBILITIES

• Respond promptly to calls, emails, billing questions, policy changes, and documentation requests.
• Coordinate claims guidance, renewal reviews, and customer follow-up.
• Maintain accurate notes and tasks in agency systems.
• Support retention, referrals, cross-selling, and account rounding within licensing rules.
• Work closely with producers and carriers to deliver an excellent customer experience.

QUALIFICATIONS

• Strong customer service, organization, accuracy, and communication skills.
• Insurance agency or financial-services experience is preferred.
• Active Nevada P&C license is preferred; qualified candidates willing to obtain licensing may be considered.
• Bilingual English/Spanish skills are a plus.

COMPENSATION AND GROWTH

• Competitive base compensation based on experience and qualifications.
• Service, retention, and sales incentive opportunities may be offered.
• Training, PTO, paid holidays, and benefits may be available to eligible full-time employees, subject to plan terms.

Advantixx Insurance is an equal opportunity employer. Employment with Advantixx Insurance is separate from employment with Farmers Insurance.