Insurance Account Associate — Growth & Customer Care

Meekersf; Franklin (TN); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

401(k)

Bonus based on performance

Training & development

Competitive salary

Flexible schedule

Job summary

George Meeker - State Farm Agent is seeking an Account Associate to deliver exceptional customer experiences while supporting an insurance agency’s growth. You will respond to inquiries, assist with policy changes, process claims, and maintain accurate records, helping customers navigate their coverage with clarity.

This full-time, on-site role offers growth opportunities, a supportive team, and a focus on service and sales-minded collaboration.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Manage customer accounts and update information in the database.
• Coordinate with underwriters to ensure timely policy issuance.
• Process insurance claims and follow up with customers on claim status.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Multitasking

Customer service

Job description

George Meeker - State Farm Agent is seeking an Account Associate to deliver exceptional customer experiences while supporting an insurance agency’s growth. You will respond to inquiries, assist with policy changes, process claims, and maintain accurate records, helping customers navigate their coverage with clarity.

This full-time, on-site role offers growth opportunities, a supportive team, and a focus on service and sales-minded collaboration.