Instrumentation Field Support Engineer

ABB Inc.; Bartlesville (OK); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental plan

Vision benefit

401k with company contributions

Paid holidays

Job summary

ABB Inc. in Bartlesville, OK is hiring for an Instrumentation Technical Support and Training role. You will deliver expert technical support across ABB's instrumentation portfolio, including field service, remote troubleshooting, and deployment support.

The job emphasizes collaboration with R&D, Manufacturing, and Sales to resolve issues and drive service growth. You will own incidents, communicate root causes, and provide training and guidance while maintaining SLAs.

Qualifications

• Bachelor's Degree in Engineering or related field is required.
• Experience troubleshooting hardware, software, systems, platforms, or Instrumentation equipment.
• Strong problem-solving skills with the ability to diagnose root causes and implement effective solutions.
• Excellent customer-facing communication and relationship management skills. (Proficient or Native English speaker)
• Ability to travel up to 15% domestically.
• Candidates must already have work authorization that would permit them to work for ABB in the US.

Responsibilities

• Provide expert technical support for ABB's full Instrumentation Portfolio - automation software and hardware, including system startup, troubleshooting, recovery, maintenance, and resolution of complex customer issues.
• Deliver remote and on-site field service support, performing preventive and corrective maintenance, troubleshooting customer installations, and supporting product deployment and operational readiness.
• Own customer incidents and escalations through resolution, ensuring timely communication of status, root causes, corrective actions, and solutions while meeting service-level commitments.
• Build strong customer relationships by serving as a trusted technical advisor, proactively identifying risks, supporting production continuity, and delivering training and application guidance.
• Collaborate with cross-functional teams including R&D, Manufacturing, Product Management, Logistics, Calibration, Sales, and Services to resolve issues, improve products, and implement sustainable solutions.
• Contribute to continuous improvement by documenting technical knowledge, developing self-service support content, sharing best practices, and advocating for product enhancements based on customer feedback and field experience.

Skills

Troubleshooting

Customer-facing communication

Field service

Cross-functional collaboration

Education

Bachelor's Degree in Engineering

Tools

Instrumentation hardware

Automation software

Job description

ABB Inc. in Bartlesville, OK is hiring for an Instrumentation Technical Support and Training role. You will deliver expert technical support across ABB's instrumentation portfolio, including field service, remote troubleshooting, and deployment support.

The job emphasizes collaboration with R&D, Manufacturing, and Sales to resolve issues and drive service growth. You will own incidents, communicate root causes, and provide training and guidance while maintaining SLAs.