Senior Clinical Lab Automation Specialist – On-Site Expert

DiaSorin; Philadelphia (Philadelphia County); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Wellbeing program

Job summary

Luminex Corporation seeks a Clinical Lab Automation Service Support Specialist to provide on-site technical and scientific leadership for automated instrumentation in clinical laboratories. This senior role combines field service depth with scientific consultancy to optimize workflows, troubleshoot complex issues, and train staff.

This 100% on-site position requires strong diagnostics across mechanical, electrical, software and IT interfaces, with 10% local travel to customer facilities and a

Qualifications

• Associate degree in biomedical, MLS, electronics or related field required.
• Bachelor's degree in biomedical engineering, MLS, electronics or related field preferred.
• 3+ years of clinical lab automation, medical devices, or advanced field service experience required.
• Strong hands-on diagnostic skills across mechanical, electrical, software and network components required.
• Scientific knowledge to support assay behavior and workflow discussions required.
• Experience in clinical laboratories (chemistry, immunoassay, hematology, molecular) preferred.

Responsibilities

• Install, configure, calibrate, verify and repair all company instrumentation and automation platforms.
• On-site expert for mechanical, electrical, software and IT interface issues.
• Perform preventive maintenance, system upgrades and instrument evaluations.
• Maintain detailed, compliant documentation of all service activities.
• Troubleshoot assay- or workflow-related issues and provide scientific training.
• Act as primary contact for customer instrument-related complaints.
• Lead investigations and resolutions with strong interpersonal skills.
• Understand system integration across automation, middleware, LIS, and robotics.
• Perform other duties as assigned.

Skills

Communication skills

Interpersonal skills

Conflict resolution

Education

Associate degree in Biomedical Engineering/MLS/Electronics

Bachelor's degree in Biomedical Engineering/MLS/Electronics

Job description

Luminex Corporation seeks a Clinical Lab Automation Service Support Specialist to provide on-site technical and scientific leadership for automated instrumentation in clinical laboratories. This senior role combines field service depth with scientific consultancy to optimize workflows, troubleshoot complex issues, and train staff.

This 100% on-site position requires strong diagnostics across mechanical, electrical, software and IT interfaces, with 10% local travel to customer facilities and a