Instrument Repair Technician

AMETEK; Pittsburgh (Allegheny County); On-site; USD 61,992,000 - 103,320,000; Full time

Job summary

AMETEK Process Instruments is seeking an Instrument Repair Technician I to join our team at the Pittsburgh, PA facility. You will repair, diagnose, and support analytical instruments, communicating with customers and maintaining CRM records.

The role requires electronics troubleshooting expertise, strong communication, and willingness to travel for local and occasional international field service visits. Associates degree in electronics is preferred; 3–5 years of related experience is expected.

Qualifications

• High school diploma or equivalent required.

Responsibilities

• Perform in-house repair of analyzers at the Pittsburgh, PA facility (~80% workload).
• Generate quotations and RMAs by phone with customers.
• Receive, troubleshoot, diagnose, and repair instruments.
• Record service activities in the CRM system.
• Provide customer training and support as needed.
• Arrange travel for local and international field service visits.
• Provide telephone support for quotations, repair estimates, and remote troubleshooting.
• Process spare parts orders and build service test fixtures.

Skills

Electronics troubleshooting

Customer support

Communication skills

Technical documentation

CRM experience

Education

High School diploma

Associate’s Degree in Electronics

Tools

Oscilloscope

Digital Volt Meter (DVM)

Calibration equipment

Soldering equipment

Test rigs

Repair tools

Job description

AMETEK Process Instruments is seeking a motivated Instrument Repair Technician I to join our team. This role is primarily responsible for in‑house repair, diagnostics, and support of our analytical instruments within our Pittsburgh, PA facility. The ideal candidate will have experience with electronics troubleshooting, strong communication skills, and the ability to provide exceptional customer support.

Primary Responsibilities

• Perform in-house repair of analyzers at the Pittsburgh, PA facility (approx. 80% of workload).
• Communicate with customers by phone to generate quotations and Return to Manufacturer Authorizations (RMA).
• Receive, troubleshoot, diagnose, and repair instruments.
• Record all service activities in the Customer Relationship Management (CRM) system.
• Ensure complete customer satisfaction and support department profitability.
• Provide customer training and support as needed.
• Make travel arrangements for local and occasional international field service visits.
• Provide telephone support for:
• Instrument retrofit quotations
• Repair cost estimates
• Remote troubleshooting assistance
• Process spare parts orders and build service test fixtures as required.
• Perform additional duties as required by business needs or senior service management.

Job Requirements

• Minimum: High School diploma or equivalent.
• Preferred: Associate’s Degree in Electronics, equivalent military training, or relevant work experience with strong electronic systems knowledge.
• 3–5 years of related experience.
• Understanding of basic chemistry is a strong plus.
• Proven ability to troubleshoot analog, digital, and microprocessor‑based electronics.
• Familiarity with essential test equipment, including:
• Test rigs
• Calibration equipment
• Digital Volt Meter (DVM)
• Oscilloscope
• Soldering equipment
• Standard wiring/mechanical tools
• Ability to lift and handle materials up to 75 pounds.
• Must be able to travel via air, land, or sea on commercial carriers.
• Rare requirement to climb to heights up to 250 feet using proper safety harnesses and conditions.

Must register with AMETEK’s partnering health and safety organizations to support customer site access requirements.

At AMETEK Process Instruments, we design and build innovative analyzers that help customers achieve higher levels of productivity, quality, and process insight. Our commitment to overcoming limitations in current process monitoring and control technologies has led to the development of some of the most reliable and accurate analytical instruments in the world.

Compensation

• Employee Type: Hourly
• Currency: USD
• Salary Minimum: 45,000
• Salary Maximum: 75,000
• Incentive: No
• Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

For more information on AMETEK's competitive benefits.

AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.5 billion.

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 22,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK is a component of the S&P 500. Visit https://www.ametek.com/careers for more information.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 [phone].