Instructional Technology Support Specialist

Ariane Roussel; Fort Wayne (IN); On-site; USD 46,000 - 69,000; Full time

Benefits offered by this job

Five weeks paid time off

Tuition remission for employees and/or

Medical coverage through an ICHRA

Dental and vision insurance

Life and disability insurance options

Paid holidays

Employee Assistance Program and pro­f‑

Job summary

Manchester University in Fort Wayne is seeking a Technology Support Specialist who will partner with faculty to enhance teaching and learning through Canvas and instructional technologies. You will train, support, and guide staff while translating complex tech concepts into practical, user-friendly solutions.

The role emphasizes collaboration, proactive problem solving, and ongoing professional growth in higher education technology. Strong customer service and detailed work are essential.

Qualifications

• Bachelor's degree in Educational Technology, Information Technology, Instructional Design, or related field.
• At least two years of professional experience supporting instructional technology in higher education.
• Familiarity with UDL, Quality Matters, WCAG and accessibility best practices preferred.
• Strong troubleshooting, communication and customer service skills.

Responsibilities

• Administer and support Canvas LMS and related instructional technology platforms.
• Provide training and technical support to faculty and staff.
• Support learning technology integrations (LTIs) and related systems.
• Collaborate with faculty and campus partners to enhance teaching effectiveness and student engagement.
• Troubleshoot technology issues and propose practical solutions.
• Assist with evaluating and implementing emerging educational technologies, including AI tools.
• Develop and improve faculty training materials, resources, and support processes.
• Support accessibility and quality standards in digital learning environments.
• Partner with IT staff, vendors and other stakeholders to support instructional technology initiatives.

Skills

LMS experience

Canvas & Blackboard

Microsoft Office

Troubleshooting

Communication

Organization

Time management

Team collaboration

Continuous learning

Accessibility standards

UDL/Quality Matters/WCAG familiarity

Education

Bachelor's degree in Educational Technology or related

Job description

Manchester University in Fort Wayne is seeking a Technology Support Specialist who will partner with faculty to enhance teaching and learning through Canvas and instructional technologies. You will train, support, and guide staff while translating complex tech concepts into practical, user-friendly solutions.

The role emphasizes collaboration, proactive problem solving, and ongoing professional growth in higher education technology. Strong customer service and detailed work are essential.