Instructional Technology Specialist

Monterey Peninsula College; Monterey (CA); On-site; USD 63,000 - 69,000; Full time

Benefits offered by this job

Travel reimbursement

Benefits package

Job summary

Monterey Peninsula College seeks an IT Lab Technician to plan, coordinate and participate in a variety of complex administrative activities for the day-to-day operations of a specialized program. Under general direction, you will provide information and assist with lab technology and campus procedures, while maintaining confidentiality and supporting staff and students.

Responsibilities include installing and maintaining hardware and software, assisting faculty with instructional tech, and

Qualifications

• College coursework in computer skills or a related field or 3+ years troubleshooting PCs in a network-training environment.
• A college degree in computer science, business administration or related field is preferred.
• Knowledge of Windows Server OS and network hardware.

Responsibilities

• Install and configure desktop computers and peripherals for instructional labs.
• Troubleshoot hardware and software issues and assist faculty and staff.
• Collaborate with campus Information Systems on networking and security decisions.

Skills

Analytical skills

Prioritize tasks

Effective communication

Team collaboration

Education

College coursework in computer skills or related field

3+ years troubleshooting PCs in network-training

Degree in computer science or related field preferred

Tools

Windows Server operating systems

Relational databases

Microsoft FrontPage

PC operating systems

Job description

Monterey Peninsula Community College District is committed to educational equity for all students, as outlined in Governing Board Goals, Mission, Vision, Values, and Institutional Goals (Download PDF reader), Equal Employment Opportunity Plan, and Student Equity Plan. We provide students with a rich and dynamic learning experience that embraces differences - emphasizing collaboration, engaging students in and out of the classroom, and encouraging them to realize their goals and become global citizens and socially responsible leaders. When you join our team at Monterey Peninsula College, you can expect to be part of an inclusive, innovative, and equity-focused community that approaches higher education as a matter of social justice requiring broad collaboration among faculty, classified staff, administration, students, and community partners.

Monterey Peninsula College is designated as a Hispanic Serving Institution (HSI) and is an affiliate of the statewide Umoja Community of California Community Colleges. Monterey Peninsula College has a diverse student population that is a reflection of the communities it serves.

We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, orientations, and intersections of these identities, and others not yet identified. Therefore, we prioritize applicants who demonstrate they understand the benefits diversity brings to a professional educational community. The successful candidate will be an equity-minded individual dedicated to collaborating with faculty, classified staff, administration, students, and community partners who are also committed to closing equity gaps. An equity-minded individual is a person who already does or has demonstrated the desire to: Hold ourselves accountable as educators for closing equity gaps and engaging in equitable practices; Reframe inequities as a problem of practice and view the elimination of inequities as an individual and collective responsibility; Implement positive race-consciousness and embrace human difference; Reflect on institutional and teaching practices and make them more culturally responsive; and collaborate with colleagues on equity-related initiatives.

Monterey Peninsula College seeks employees who value mentorship and working in a collegial, collaborative environment, guided by a commitment to helping all students achieve their educational or career goals. All departments value collaboration across disciplines to create inclusive, integrated, and interdisciplinary learning experiences.

Priority Screening Deadline October 4, 2026

Job Summary

Under general direction, plan, coordinate and participate in a variety of complex and responsible administrative activities related to the assigned day-to-day operations of a special program. Receive limited supervision from the supervisor within a broad framework of standard policies and procedures. Coordinate and lead day-to-day program office activities; coordinate and lead day-to-day program activities, as well as perform research, assist with reports and monitor budgets; maintain confidentiality regarding all matters and records. Provide information and assistance for students not requiring the services of a counselor. Interpret and exercise good judgment in the application and follow through of departmental decisions and college policies; provide information on college policies, procedures, standards and requirements; establish and maintain good public relations with staff, students, and the community at large.

Essential Functions

• Provide orientation regarding the installed technical tools for faculty, staff and students in the assigned lab; serve as an instructional technology resource for faculty, staff and students as it pertains to the specific area of instruction; conduct in-service training programs for faculty and staff including workshops and demonstrations.
• Receive, respond, prioritize, and follow through on faculty and staff requests/inquiries related to the use, modification, and /or enhancement of hardware and/or software.
• Provide effective and timely resolutions to assigned tasks which may include, but are not limited to, preparing desktop computers for use; installing operating systems, software applications, and basic software tools.
• Troubleshoot and maintain software and computer-related hardware as needed; assist faculty and other staff in troubleshooting less technical problems; test systems to insure functionality in the technical environment; maintain/clean printers and associated software and hardware in assigned area to include ordering/replacing cartridges, drum kits and other items as needed.
• Maintain a current working knowledge of technology developments, as it relates to the assigned area.
• Develop understanding of the subject matter being taught, as it pertains to the technology being used, in the lab and the smart classrooms in the assigned area; respond to student questions about subject matter as it pertains to the technology being used.
• Collaborate with campus Information Systems staff in selection of technology hardware and software and in decisions regarding networking, security strategy, computer set-up, desktop design and related technology issues; obtain vendor price quotes on software application/replacement parts, some new equipment and technical service on PCs and/or Macintosh computers and all peripheral equipment.
• Develop, implement and maintain student network used in assigned lab (e.g., install server software, set user rights and privileges, install user application/modules, write logon scripts, install upgrades and patches, perform backups, and perform appropriate non-warranty hardware repairs) including a strategy for appropriate system security. Develop and maintain graphical user interface for students, integrating web sites, software, and faculty-developed course materials.
• Provide content and create tutorials for using equipment and software; provide access to electronic information, general Internet use and instruction through network/Internet technology.
• Assist faculty in technical aspects of developing instructional materials for workshops and curriculum projects for use in the classroom, maintaining and implementing instructional web sites and strategies, and selecting/implementing new software and hardware; assist faculty and staff in the development of alternative teaching delivery methods and technologies.
• Write memos and reports; assist with writing system configuration diagrams as needed.
• Report network failures and assist Network Engineers in maintaining network stability in assigned area.
• Install, operate and maintain a variety of computers, audio/visual equipment, scanners, document cameras and other peripheral equipment in the assigned labs and smart classrooms; answer questions about faculty and staff computers installed in the lab.
• Maintain and update a database of hardware inventory and repair history; maintain a physical library comprised of all media and documentation of all application software, operating systems, custom scripts, custom applications and commercial applications used by students and staff.
• Make appropriate requests to various departments within the College for assistance with student/faculty furniture, lighting, installation of some equipment in assigned area.
• Demonstrate an understanding of, sensitivity to and appreciation for, the diverse academic, ethnic, socioeconomic, disability and gender diversity of students and staff attending or working on a community college campus.

Other Duties

• Perform other related duties as assigned.
• Create multimedia productions, if directed to do so, based on instructor content.
• Participate on committees as required.

Education and Experience (Minimum Qualifications)

Any combination of education, experience and training that would indicate possession of the required knowledge, skills and abilities listed here in. For example, completion of college coursework in computer skills or a related field or three or more years of recent experience troubleshooting and repairing PCs in a network-training environment; a college degree in computer science, business administration or related field is preferred.

Diversity

Demonstrate an understanding of, sensitivity to, and appreciation for the diverse academic, ethnic, socioeconomic, disability and gender diversity of students and staff attending or working on a community college campus.

Knowledge

Knowledge of: Windows Network and current Windows Server operating systems, knowledge of relational databases, knowledge of Microsoft FrontPage web authoring software, personal computer operating systems and Macintosh operating systems; E-mail applications; network hardware, peripherals (scanners, printers, etc.) and software; personal computer languages used within the College; troubleshooting techniques; current office methods and practices

Abilities

Ability to: analyze problems and implement or recommend solutions; prioritize tasks and do several tasks simultaneously; accurately and efficiently install new software as required; write software documentation as needed; listen effectively; display expert and innovative use of hardware and software concepts and principles; quickly learn and adapt to new software applications; quickly learn and be able to provide assistance in new technologies and software as needed to fulfill requirements of the job; apply specialized computer knowledge to instructional delivery systems; analyze system behavior and quickly and correctly interpret and resolve complex computer problems; analyze, implement and maintain advanced network architectures; write reports and memos as needed; use appropriate and correct English grammar, punctuation and spelling; communicate effectively in both oral and written form, establish and maintain effective working relationships; demonstrate an understanding of, sensitivity to and appreciation for, the academic, ethnic, socio-economic, disability and gender diversity of students and staff attending or working on a community college campus.

PHYSICAL EFFORT/WORK ENVIRONMENT

Primarily an indoor working environment. Moderate physical effort. May require stooping, bending, kneeling, periodic lifting up to 50 pounds, crawling and walking. Requires dexterity to wire computers and peripherals and make minor repairs to computer equipment.

Desirable Qualifications (Not Required)

• Experience in providing technical academic support, principles of customer service
• Strong communication, teamwork, and task management skills
• Bilingual English and Spanish
• Experience in de-escalation techniques and conflict management

Work Schedule

40 hours per week/ 12 months per year

Assigned Shift

Monday - Friday, 8:00 AM - 5:00 PM

Management reserves the right to change schedules as needed

Salary Range

$5,228 (Step A) - $5,773 (Step C) + GREAT Benefits Package

CANDIDATE TRAVEL REIMBURSEMENT

Monterey Peninsula College will provide up to $1,000 travel reimbursement to eligible candidates. A candidate is eligible for travel reimbursement when they have participated in an in-person interview for first- and/or second-level interviews, and when they live 50 miles or more from the College.