Instructional Designer, Training Development and Administration

American Airlines Inc.; Fort Worth (TX); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k) program

Employee discounts

Job summary

American Airlines is seeking an Instructional Designer to design scalable, interactive training for frontline team members at the Fort Worth HQ. You will own curricula, apply ADDIE and agile methods, and collaborate with leaders to align learning with business goals.

You’ll analyze needs, measure effectiveness, and drive behavior change while leveraging AI tools to accelerate development. Strong communication and vendor management are essential.

Qualifications

• Bachelor's degree in a relevant field or equivalent experience/training.
• 3 years designing courses and curricula for frontline team members.
• Master’s degree in Education, Instructional Design, or related field (preferred).
• 5+ years of experience with learning technology tools (authoring, video editing, microlearning, etc.).
• Experience with instructional design for performance-based training.
• Technical writing experience in training methodologies.
• Experience with Agile project management.

Responsibilities

• Design and deliver scalable, interactive training programs addressing complex business needs.
• Own training program strategy and curricula portfolios; manage project pipelines.
• Apply ADDIE, Blooms Taxonomy and agile methods to learning journeys.
• Serve as advisor to leaders; align learning with organizational priorities.
• Perform needs analysis and evaluate learning effectiveness; drive behavior change.
• Source and collaborate with training vendors; manage contracts and costs.
• Leverage AI-powered authoring tools and emerging tech to improve development cycles.
• Mentor teams; use project management tools to prioritize work and meet deadlines.
• Prepare executive-level progress presentations; demonstrate program impact.
• Contribute to a fun, inclusive work environment.

Skills

Instructional design

Project management

Agile

Stakeholder management

Data analysis

Executive presentations

Vendor management

Team leadership

Communication

Education

Bachelor's degree

Master’s degree (preferred)

Tools

Articulate

Vyond

PremierPro

Canva

HeyGen

VR

LMS platforms

Asana

Microsoft Planner

Job description

Instructional Designer, Training Development and Administration View Profile

Posting Start Date: 11/2/26

Location: DFW Headquarters Building 8 (DFW-SV08)
Cities: Fort Worth - TX
Requisition ID: 89214

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

In this role, you’ll design learning that drives performance and helps Team Members thrive. You’ll create engaging, tech-powered training that equips people to succeed and grow, analyze data to uncover gaps, craft smart solutions, and collaborate with stakeholders to bring ideas to life. If you love blending creativity with innovation to empower others to thrive, this is the job for you!

What you'll do

• Design and deliver scalable, interactive training programs that address complex business needs and drive measurable performance outcomes.
• Own training program strategy and curricula portfolios, managing project pipelines to ensure high-quality, timely, and scalable delivery.
• Apply instructional design and delivery methodologies, including ADDIE, Blooms Taxonomy while effectively applying agile approach to develop effective learning journeys.
• Serve as a trusted advisor to leaders and stakeholders, aligning learning strategies with organizational priorities and evolving business needs.
• Complete needs analysis, evaluate learning effectiveness and drive behavior change, apply Kirkpatrick methodology to identify gaps and recommend targeted learning interventions.
• Source and lead and collaborate with training vendors. Manage resources, overseeing contracts, vendor performance, and cost optimization to ensure alignment with learning objectives and deliverables.
• Leverage AI powered authoring tools and emerging technologies to improve development cycles, enhance delivery efficiency, and improve learner engagement. Recommend next generation technology to ensure learning engagement.
• Mentor and influence teams, managing resources and using project management tools (e.g., Asana, Microsoft Planner) to prioritize work, meet deadlines, and promote best practices.
• Complete executive level presentations to share progress and program impact.
• Make a difference while having fun!

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree in relevant field or equivalent experience/training
• 3 years designing courses and curricula for frontline team members.

Preferred Qualifications- Education & Prior Job Experience

• Master’s degree in Education, Instructional Design, or related field.
• At least 5 years of experience applying relevant learning technology tools including authoring, video editing, microlearning, and other multimedia learning tools (i.e. Articulate, Vyond, PremierPro, Canva, HeyGen, VR, etc.)
• At least 3 years of experience applying instructional design to performance-based training
• At least 3 years of technical writing experience applying training methodologies
• At least 3 years of working under rapid development
• At least 3 years of project management with strong deadlines / consultative approach to training design
• Experience creating and delivering executive-level presentations.
• Experience with airline operations.
• Proficiency with industry-recognized LMS platforms.
• Strong graphic design skills tailored to diverse learning audiences.
• Familiarity with Agile project management practices.
• Experience leading training teams responsible for instructional design
• Exceptional communication skills (verbal and written); prior facilitation experience preferred.

Skills, Licences & Certifications

• PMP, Agile, Six Sigma certification a plus.
• Kirkpatrick certification a plus.
• Change Management Certification, a plus
• Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Teams, Outlook).

What you’ll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Cities: Fort Worth - TX
Requisition ID: 89214

Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. American Airlines, Inc fully considers all qualified applicants including those with a criminal history. ©2025, American Airlines, Inc. We are excited you're interested in beginning your career journey with us. All applications will only be submitted through this site, and we will never require payment at any time during the application process.