Sr Analyst, Inflight Policies and Procedures

American Airlines Inc.; Fort Worth (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Travel Perks

Health Benefits

Wellness Programs

401(k) Program

Employee Assistance Program

Pet Insurance

Job summary

American Airlines is seeking a Sr Analyst, Inflight Policies and Procedures at the DFW HQ in Fort Worth, TX. The role focuses on shaping flight attendant policies, ensuring regulatory alignment, and driving clear, actionable guidance for frontline teams across Marketing and Customer Experience.

You’ll collaborate with Maintenance, Fleet Planning, and Inflight Training to balance safety and customer experience while leading high-impact projects and data-driven improvements.

Qualifications

• Bachelor's degree or equivalent experience/training.
• 3+ years of related experience.
• Experience with policy, procedures, and operational guidelines.

Responsibilities

• Act as SME on flight attendant and customer experience policies and onboarding.
• Maintain and update the Inflight Manual (IFM) to stay aligned with regs and AA policies.
• Collaborate across Marketing, Customer Experience, Maintenance, and Network teams.
• Lead initiatives to improve readability and adherence of service procedures.
• Engage frontline teams and Special Assignment Flight Attendants for aligned customer experience.
• Partner with Training and Safety to balance risks and training needs.

Skills

Excellent communication

Analytical skills

Multitask & meet deadlines

Technical manuals experience

Education

Bachelor's degree or equivalent

Job description

Sr Analyst, Inflight Policies and Procedures

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Location:DFW Headquarters Building 8 (DFW-SV08)
Cities:Fort Worth - TX

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• As a senior analyst on the Inflight Policies & Procedures team, the position plays a critical role in shaping the policies, procedures, and operational standards that supports Flight Attendants.
• Collaborate with teams across American Airlines and influences initiatives that impact the frontline experience.
• Helps ensure operational guidance is clear, accurate, and aligned with safety, regulatory, and business objectives.
• This role offers opportunities to lead projects, solve complex challenges, drive data driven results, and make a meaningful impact on one of the airline's largest workgroups.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Subject matter expert on all aspects of the flight attendant and customer experience — leveraging unique expertise in the flight attendant workspace and needs onboard the aircraft while remaining aligned with Marketing initiatives that ensure a connected and consistent customer experience onboard
• Subject matter expertise on all aspects of the Inflight Manual (IFM) and how AA policies and procedures align with Federal Aviation Regulations
• Build trusted relationships within all areas of the Marketing and Customer Experience organizations, as well as Maintenance, Fleet Planning, Network Planning and InflightTraining organization
• Develops, streamlines and maintains the IFM with a goal of making it progressively more readable, usable, and improving both FA understanding and adherence
• Engage frontline team members by leading a unique group of Special Assignment Flight Attendants for continuous alignment with the onboard customer experience as well as aircraft interiors
• Continuous engagement of flight attendants and flight service leaders
• Partnership with Training and Safety to ensure all aircraft and customer experience elements are carefully balanced across new and emerging risks, as well as fundamental skills, are reinforced and nuanced to ensure effective compliance
• Develop meaningful engagement and relationships with Crew Managers and FAs
• Knowledgeable of Flight Operations, Customer Service, Engineering, Quality Assurance, Inflight Training, Aircraft Appearance, and Marketing when developing new service procedures and general policies
• Alignment across all areas of Inflight, including Daily Operations at the IOC, Labor, Inflight Dining Services, Technology, base operations and flight service leadership
• Frequently performs other duties and special projects, as assigned

All you'll need for success

• Minimum Qualifications- Education & Prior Job Experience
  • Bachelor's degree or equivalent experience/training
  • 3+ years of related experience
• Preferred Qualifications- Education & Prior Job Experience
  • Knowledge of and experience with Inflight or other operational policies and procedures
  • Airline experience
• Skills, Licenses & Certifications
  • Excellent communication skills — both written and verbal
  • Strong analytical skills for research and data collection
  • Demonstrated ability to effectively handle multiple, concurrent projects and meet strict deadlines while balancing workload with minimal supervision
  • Experience with technical manual publications or in other communications-related field

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

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